AIB Mobile on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of AIB Mobile (by Allied Irish Banks, Public Limited Company) from 1 store locales, dated 25 September 2026 to 23 October 2026. Average rating in this sample: 1.74★. All-time Google Play rating: 3.8★ from 76k ratings. 257 reviews (86%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 33 | 11% |
| 4★ | 10 | 3% |
| 3★ | 13 | 4% |
| 2★ | 33 | 11% |
| 1★ | 211 | 70% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 221 | 1.77★ | 86% |
| September 2026 | 79 | 1.63★ | 86% |
What 1–3★ reviews mention
257 English-language 1–3★ reviews in the sample (Ireland store, English), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 81 | 32% |
| UX / design | 41 | 16% |
| Pricing / subscription | 25 | 10% |
| Performance | 19 | 7% |
| Crashes / freezes | 18 | 7% |
| Feature requests | 13 | 5% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 57 of 257 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Don't know what aib do with all their profits as they can't have a reliable app... Can never login reliably Edit Feb 2025 - still the same problem and can never for even once login properly without errors simply hate this Edit Oct 2026 - app doesn't respond to any touches now and…” (1★, v26.9.75, 2026-10-23, IE) - Soften the redesign backlash: 37 of 257 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Constantly crashes or won't load when I finally get in. I prefer the old app. Response to Aib. It is the latest version. Since the app updated to the new version, my banking experience has been awful. and from reading the reviews I'm not alone. I would much prefer the option of u…” (1★, v26.9.75, 2026-10-15, IE) - Fix features broken by the latest update: 17 of 257 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“the new update made it so difficult to log in.My phone broke and didn't send sms to my new one,document verification was pain as well,always some problem with id.Same with Internet banking,sending messages who knows where.2 days stayed with no access and now I have to wait anothe…” (1★, v26.9.75, 2026-10-09, IE) - Fix in-use crashes and freezes: 16 of 257 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“for the last 2 days I have been unable to access my bank account as when I open the app, it freezes and crashes every single time. I am a college student that needs to be able to access my account to be able to pay for my rent, groceries among other necessities and now I can't. p…” (1★, v?, 2026-10-17, IE) - Speed up loading: 16 of 257 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Extremely disappointing experience with the new AIB app. Over the last two weeks, the app has become incredibly slow and sometimes takes minutes just to load. For a banking app that people rely on every day, this is simply unacceptable. The previous experience was much smoother.…” (1★, v26.8.45, 2026-09-26, IE) - Ship the most requested feature: 11 of 257 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“incredibly slow, can't seem to use biometrics and no quick view of balance which was so handy. please bring back the old app as there was nothing wrong with it. also, having trouble purchasing stuff online as when I try to confirm in the app it won't log in and says it's an error” (1★, v26.9.75, 2026-10-11, IE)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.9.75 | 141 | 1.81★ | 84% |
| 26.9.72 | 39 | 1.72★ | 87% |
| 26.8.45 | 89 | 1.73★ | 85% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-09-27 – 2026-10-22 | 2026-09-25 – 2026-10-23 |
| Avg stars in sample | 1.84★ | 1.74★ |
| 1–3★ share | 84% | 86% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the Ireland store, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Allied Irish Banks, Public Limited Company or Google.
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FAQ
What do AIB Mobile users complain about most?
In 257 English-language 1–3★ Google Play reviews from 2026-09-25 to 2026-10-23, the most-mentioned theme was bugs (32%) and the most-mentioned issue was “fix login / account access” (57 reviews).
How many AIB Mobile Google Play reviews are negative?
257 of 300 recent reviews (86%) gave 1–3 stars. Average rating in this sample: 1.74★.