Bank of Ireland reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Bank of Ireland Mobile Banking (by Bank Of Ireland) from 5 storefronts, dated 16 May 2025 to 22 October 2026. Average rating in this sample: 2.49★. All-time App Store rating: 4.3★ from 29k ratings. 206 reviews (69%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 76 | 25% |
| 4★ | 18 | 6% |
| 3★ | 26 | 9% |
| 2★ | 38 | 13% |
| 1★ | 142 | 47% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 29 | 1.79★ | 86% |
| September 2026 | 24 | 3.04★ | 62% |
| August 2026 | 10 | 1.90★ | 80% |
| July 2026 | 8 | 1.25★ | 100% |
| June 2026 | 11 | 1.91★ | 91% |
| May 2026 | 12 | 2.08★ | 83% |
What 1–3★ reviews mention
206 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 61 | 30% |
| Performance | 47 | 23% |
| UX / design | 45 | 22% |
| Pricing / subscription | 34 | 17% |
| Feature requests | 20 | 10% |
| Crashes / freezes | 17 | 8% |
| Ads | 4 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 70 of 206 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“This app is absolutely terrible. Very slow. Hard to do anything on the app. Signing in on a new device is an absolute nightmare because after multiple attempts of trying to send a verification code it runs into a problem and can’t send me the code. When trying to sign in online i…” (1★, v4.0.2, 2026-03-04, IE) - Speed up loading: 40 of 206 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“This app is terrible. Compared to Revolut or AIB, Bank of Ireland seems like it’s in the stone ages. Glitchy, buggy, rigid buttons, constantly loading, very slow, and very difficult to work with. Compared to Revolut, which is a joy to use, BOI Is truly horrific. I don’t understan…” (1★, v5.0.0, 2026-04-04, IE) - Soften the redesign backlash: 14 of 206 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I’m extremely disappointed with the latest app update. The previous version was modern, clean, intuitive and visually appealing. The new design feels like a massive step backwards — honestly, it looks at least 10 years outdated. I genuinely don’t understand why such a good inter…” (1★, v6.0.71, 2026-10-14, IE) - Fix in-use crashes and freezes: 12 of 206 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“BoI app is forever freezing mid transaction. On several occasions, I have had to use my AIB app to complete online payments instead as the bank of Ireland app, simply froze, logged out or did not complete the necessary digital steps for transaction to be approved. I brought this…” (1★, v3.4.1, 2025-06-29, IE) - Cut battery / storage use: 12 of 206 1–3★ reviews. What to do: Check background activity, location use and cache size.
“Worst app ever invented, not user friendly to many unnecessary changes and only works half the time. Such an absolute waste of storage space on a phone….” (1★, v5.0.0, 2026-08-16, IE) - Answer support requests: 12 of 206 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Since the app updated to the all new version it has stopped working. I was advised by customer service to delete the app then reinstall. I did. I lost complete access. It asked me to reregister and then gave me error messages advising me to contact support. Please, leave things a…” (1★, v6.0.71, 2026-10-16, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.0.71 | 26 | 1.58★ | 92% |
| 6.0.68 | 24 | 3.29★ | 54% |
| 5.0.0 | 60 | 1.82★ | 90% |
| 4.0.2 | 7 | 2.00★ | 71% |
| 4.0.0 | 9 | 2.56★ | 67% |
| 3.5.0 | 103 | 2.74★ | 60% |
Versions with fewer than 5 reviews in the sample are left out.
Is Bank of Ireland your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Ireland storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 5 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Bank Of Ireland or Apple.
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FAQ
What do Bank of Ireland users complain about most?
In 206 English-language 1–3★ App Store reviews from 2025-05-16 to 2026-10-22, the most-mentioned theme was bugs (30%) and the most-mentioned issue was “fix login / account access” (70 reviews).
How many Bank of Ireland App Store reviews are negative?
206 of 300 recent reviews (69%) gave 1–3 stars. Average rating in this sample: 2.49★.