AIB Mobile reviews: what App Store users complain about
We read the 300 most recent App Store reviews of AIB Mobile (by Allied Irish Banks, Public Limited Company) from 3 storefronts, dated 27 September 2026 to 22 October 2026. Average rating in this sample: 1.84★. All-time App Store rating: 4.6★ from 129k ratings. 253 reviews (84%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 34 | 11% |
| 4★ | 13 | 4% |
| 3★ | 22 | 7% |
| 2★ | 34 | 11% |
| 1★ | 197 | 66% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 240 | 1.88★ | 84% |
| September 2026 | 60 | 1.68★ | 87% |
What 1–3★ reviews mention
253 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| UX / design | 72 | 28% |
| Feature requests | 58 | 23% |
| Bugs | 48 | 19% |
| Pricing / subscription | 25 | 10% |
| Performance | 16 | 6% |
| Crashes / freezes | 7 | 3% |
| Ads | 3 | 1% |
A review can mention several themes.
Most-mentioned issues
- Soften the redesign backlash: 71 of 253 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Every day I use this app I find another issue. There is no way to search for a specific date range so you have to scroll endlessly to find it. Also if a transaction is refunded it goes under the date of the original transaction so there is no way to see you got the refund without…” (1★, v26.9.75, 2026-10-12, IE) - Ship the most requested feature: 47 of 253 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I don’t like the new update of this app. I would like to see the quick balance feature and the option to open the app using Face ID (not my PAC) brought back” (1★, v26.9.75, 2026-10-01, IE) - Fix login / account access: 46 of 253 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I'm trying to log in with my password and a message appears saying that something went wrong. I'm desperate, I can't access my account and this is unacceptable” (1★, v26.9.75, 2026-10-18, IE) - Speed up loading: 16 of 253 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The app may have been updated, but the service itself is still extremely disappointing. Waiting at least one full day to receive a simple statement is completely unacceptable, especially when dealing with something as important as a mortgage application. In today’s digital world,…” (1★, v26.9.75, 2026-10-15, IE) - Simplify navigation: 14 of 253 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Really don’t like the new app. The old app allowed you to see all your accounts and balances at a glance as soon as you logged in, but the new layout is confusing and doesn’t give you the option to customise the order in which the accounts appear on screen.” (1★, v26.9.75, 2026-10-06, IE) - Answer support requests: 10 of 253 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“The new AIB app is such a nightmare that I am considering changing bank. It’s glitchy, balances rarely show first time and bugs mean basic tasks like transferring between accounts are long ordeals, and sometimes completely impossible. Because AIB have replaced some of their cust…” (1★, v26.9.75, 2026-09-30, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.10.50 | 8 | 2.50★ | 75% |
| 26.10.49 | 26 | 2.31★ | 77% |
| 26.9.75 | 224 | 1.79★ | 85% |
| 26.9.73 | 41 | 1.73★ | 85% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-09-27 – 2026-10-22 | 2026-09-25 – 2026-10-23 |
| Avg stars in sample | 1.84★ | 1.74★ |
| 1–3★ share | 84% | 86% |
Is AIB Mobile your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Ireland storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 3 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Allied Irish Banks, Public Limited Company or Apple.
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FAQ
What do AIB Mobile users complain about most?
In 253 English-language 1–3★ App Store reviews from 2026-09-27 to 2026-10-22, the most-mentioned theme was UX / design (28%) and the most-mentioned issue was “soften the redesign backlash” (71 reviews).
How many AIB Mobile App Store reviews are negative?
253 of 300 recent reviews (84%) gave 1–3 stars. Average rating in this sample: 1.84★.