PTSB reviews: what App Store users complain about
We read the 300 most recent App Store reviews of PTSB – Mobile Banking (by permanent tsb group holdings p.l.c.) from 4 storefronts, dated 29 November 2024 to 5 October 2026. Average rating in this sample: 1.45★. All-time App Store rating: 3.9★ from 9k ratings. 275 reviews (92%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 17 | 6% |
| 4★ | 8 | 3% |
| 3★ | 10 | 3% |
| 2★ | 22 | 7% |
| 1★ | 243 | 81% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| August 2026 | 5 | 2.80★ | 60% |
| July 2026 | 7 | 2.14★ | 71% |
| June 2026 | 6 | 1.50★ | 100% |
| May 2026 | 5 | 1.80★ | 80% |
| December 2025 | 5 | 2.00★ | 80% |
| November 2025 | 10 | 2.20★ | 80% |
What 1–3★ reviews mention
275 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 165 | 60% |
| Pricing / subscription | 44 | 16% |
| Crashes / freezes | 28 | 10% |
| UX / design | 26 | 9% |
| Feature requests | 15 | 5% |
| Performance | 15 | 5% |
| Ads | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 96 of 275 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app keeps dropping my credentials and asking me to login with my password. Then it tells me that my phone will be unlinked from my account. Eventually it tells me that I am no longer connected and welcome to the app as it connects me” (1★, v12.15, 2026-09-13, IE) - Fix in-use crashes and freezes: 24 of 275 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Like most things that get updated by current “programmers” this app is now broken. Stuck in a loop of trying to login, with 1-2 minute delays at each stage. Then it basically crashes at the “setup notification” stage and boots you back to the login screen. So I can’t download a s…” (1★, v12.7, 2025-11-04, IE) - Speed up loading: 13 of 275 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Since the update to the new app, I have absolutely no confidence in PTSB anymore. Other payment providers *revolut* can provide me an instant update as to how much money I have. PTSB cannot provide this simple and essential feature. I shouldn’t have to do maths everytime I ma…” (1★, v11.7, 2025-05-02, IE) - Answer support requests: 11 of 275 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“The app does not allow you to freeze your debit or credit card. The app crashes. Cannot get in contact with customer support, support is very hit and miss” (1★, v12.1, 2025-07-02, IE) - Fix features broken by the latest update: 10 of 275 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Was getting “error code -1011” for a while but that has stopped and now when you hit log in you just get the turning circle for forever! App is useless now!” (1★, v12.2.1, 2025-08-20, IE) - Stop data / progress loss: 7 of 275 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“What a horrible, awful app, it barely ever works, there is always “maintenance” going on that takes over 24 hours it’s infuriating. It’s about the 20th time this has happened, it resets everything every time the maintenance is over. It’s just ridiculous I’ve never seen the likes…” (1★, v11.6, 2025-04-12, IE)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 12.15 | 5 | 2.00★ | 80% |
| 12.14 | 13 | 2.46★ | 69% |
| 12.13 | 5 | 1.20★ | 100% |
| 12.8 | 6 | 1.83★ | 83% |
| 12.7 | 18 | 2.17★ | 78% |
| 12.6 | 21 | 1.38★ | 95% |
Versions with fewer than 5 reviews in the sample are left out.
Is PTSB your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Ireland storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with permanent tsb group holdings p.l.c. or Apple.
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FAQ
What do PTSB users complain about most?
In 275 English-language 1–3★ App Store reviews from 2024-11-29 to 2026-10-05, the most-mentioned theme was bugs (60%) and the most-mentioned issue was “fix login / account access” (96 reviews).
How many PTSB App Store reviews are negative?
275 of 300 recent reviews (92%) gave 1–3 stars. Average rating in this sample: 1.45★.