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Netflix vs Hulu: which app has fewer problems?

We compared 300 recent App Store reviews of Netflix and 300 recent App Store reviews of Hulu, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Netflix has the fewest complaints overall: 36% of its recent reviews contain a complaint, vs 91% for Hulu.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Netflix	4.7★	7.5M	3.47★	300	36%	2026-09-30 – 2026-10-22 (23 d)
Hulu	4.6★	1.4M	1.54★	300	91%	2026-09-05 – 2026-10-22 (48 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Netflix	Hulu
Bugs	14% (41)	51% (152)
Crashes / freezes	2% (7)	19% (56)
Performance	3% (9)	22% (67)
UX / design	2% (5)	13% (40)
Pricing / subscription	15% (44)	38% (113)
Ads	6% (19)	34% (103)
Feature requests	14% (42)	21% (63)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, Netflix has the lowest share of reviews with a complaint (36%) and Hulu the highest (91%). The biggest single difference is in bug complaints: 51% of Hulu reviews mention them, vs 14% for Netflix. Each app's own biggest complaint theme: Netflix, pricing / subscription (44 reviews); Hulu, bugs (152 reviews). Average star rating in the samples ranges from 1.54★ (Hulu) to 3.47★ (Netflix). Time span of each sample: Netflix 23 days (2026-09-30 to 2026-10-22); Hulu 48 days (2026-09-05 to 2026-10-22). The samples cover comparable periods, so the comparison is reasonably like-for-like.

Fewer bug problems: Netflix, 14% of its reviews vs 51% for Hulu.
Fewer crash and freeze problems: Netflix, 2% of its reviews vs 19% for Hulu.
Fewer performance (slowness, battery, storage) problems: Netflix, 3% of its reviews vs 22% for Hulu.
Fewer UX / design problems: Netflix, 2% of its reviews vs 13% for Hulu.
Fewer pricing and subscription problems: Netflix, 15% of its reviews vs 38% for Hulu.
Fewer ad problems: Netflix, 6% of its reviews vs 34% for Hulu.
Fewest feature requests: Netflix, 14% of its reviews vs 21% for Hulu.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Netflix

Improve content quality (44 reviews, severity 1.8/3)
Justify or adjust the price (27 reviews, severity 2.2/3)
Soften the redesign backlash (20 reviews, severity 2.3/3)

Biggest theme: pricing / subscription. Free PDF

Hulu

Reduce ad frequency and length (94 reviews, severity 2.2/3)
Justify or adjust the price (57 reviews, severity 2.4/3)
Fix in-use crashes and freezes (32 reviews, severity 2.5/3)

Biggest theme: bugs. Free PDF

FAQ

Which has fewer problems overall: Netflix or Hulu?

In the most recent App Store reviews we analysed, Netflix had the lowest share of reviews with a complaint (36% of 300) and Hulu the highest (91% of 300). Netflix: 107 of 300; Hulu: 272 of 300.

Which has fewer bug complaints: Netflix or Hulu?

Netflix. Netflix: 41 of 300 recent reviews (14%); Hulu: 152 of 300 recent reviews (51%).

Which has fewer crash and freeze complaints: Netflix or Hulu?

Netflix. Netflix: 7 of 300 recent reviews (2%); Hulu: 56 of 300 recent reviews (19%).

Which has fewer pricing and subscription complaints: Netflix or Hulu?

Netflix. Netflix: 44 of 300 recent reviews (15%); Hulu: 113 of 300 recent reviews (38%).

Which has fewer ad complaints: Netflix or Hulu?

Netflix. Netflix: 19 of 300 recent reviews (6%); Hulu: 103 of 300 recent reviews (34%).

Which is rated higher on the App Store: Netflix or Hulu?

All-time US App Store ratings: Netflix 4.7★ from 7.5M ratings; Hulu 4.6★ from 1.4M ratings. Netflix is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Netflix vs Hulu data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Netflix: 300 reviews over 23 days (2026-09-30 to 2026-10-22); Hulu: 300 reviews over 48 days (2026-09-05 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Netflix and Hulu?

Netflix: pricing / subscription (44 of 300 reviews), top-ranked fix: “improve content quality”; Hulu: bugs (152 of 300 reviews), top-ranked fix: “reduce ad frequency and length”.

Full reports

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