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Netflix vs Disney+ vs HBO Max: which app has fewer problems?
We compared 300 recent App Store reviews of Netflix, 300 recent App Store reviews of Disney+ and 300 recent App Store reviews of HBO Max, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Netflix has the fewest complaints overall: 36% of its recent reviews contain a complaint, vs 81% for Disney+ and 36% for HBO Max.
Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Netflix | 4.7★ | 7.5M | 3.47★ | 300 | 36% | 2026-09-30 – 2026-10-22 |
| Disney+ | 4.6★ | 2M | 2.01★ | 300 | 81% | 2026-08-10 – 2026-10-22 |
| HBO Max | 4.9★ | 5.8M | 3.59★ | 300 | 36% | 2026-07-06 – 2026-10-22 |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | Netflix | Disney+ | HBO Max |
|---|---|---|---|
| Bugs | 14% (41) | 53% (158) | 20% (60) |
| Crashes / freezes | 2% (7) | 10% (31) | 4% (11) |
| Performance | 3% (9) | 16% (49) | 7% (20) |
| UX / design | 2% (5) | 12% (35) | 6% (19) |
| Pricing / subscription | 15% (44) | 32% (97) | 13% (38) |
| Ads | 6% (19) | 19% (58) | 14% (41) |
| Feature requests | 14% (42) | 16% (49) | 15% (45) |
Verdict: which one has fewer problems?
- Fewer bug problems: Netflix, 14% of its reviews vs 53% for Disney+.
- Fewer crash and freeze problems: Netflix, 2% of its reviews vs 10% for Disney+.
- Fewer performance (slowness, battery, storage) problems: Netflix, 3% of its reviews vs 16% for Disney+.
- Fewer UX / design problems: Netflix, 2% of its reviews vs 12% for Disney+.
- Fewer pricing and subscription problems: HBO Max, 13% of its reviews vs 32% for Disney+.
- Fewer ad problems: Netflix, 6% of its reviews vs 19% for Disney+.
- Feature-request complaints: roughly tied (Netflix 14%, Disney+ 16%, HBO Max 15% of reviews).
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
Netflix
- Improve content quality (44 reviews, severity 1.8/3)
- Justify or adjust the price (27 reviews, severity 2.2/3)
- Soften the redesign backlash (20 reviews, severity 2.3/3)
Biggest theme: pricing / subscription. Free PDF
FAQ
Which has fewer problems overall: Netflix, Disney+ or HBO Max?
In the most recent App Store reviews we analysed, Netflix had the lowest share of reviews with a complaint (36% of 300) and Disney+ the highest (81% of 300). Netflix: 107 of 300; Disney+: 242 of 300; HBO Max: 108 of 300.
Which has fewer bug complaints: Netflix, Disney+ or HBO Max?
Netflix. Netflix: 41 of 300 recent reviews (14%); Disney+: 158 of 300 recent reviews (53%); HBO Max: 60 of 300 recent reviews (20%).
Which has fewer crash and freeze complaints: Netflix, Disney+ or HBO Max?
Netflix. Netflix: 7 of 300 recent reviews (2%); Disney+: 31 of 300 recent reviews (10%); HBO Max: 11 of 300 recent reviews (4%).
Which has fewer pricing and subscription complaints: Netflix, Disney+ or HBO Max?
HBO Max. Netflix: 44 of 300 recent reviews (15%); Disney+: 97 of 300 recent reviews (32%); HBO Max: 38 of 300 recent reviews (13%).
Which has fewer ad complaints: Netflix, Disney+ or HBO Max?
Netflix. Netflix: 19 of 300 recent reviews (6%); Disney+: 58 of 300 recent reviews (19%); HBO Max: 41 of 300 recent reviews (14%).
Which is rated higher on the App Store: Netflix, Disney+ or HBO Max?
All-time US App Store ratings: Netflix 4.7★ from 7.5M ratings; Disney+ 4.6★ from 2M ratings; HBO Max 4.9★ from 5.8M ratings. HBO Max is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
Full reports
- Netflix reviews: top complaints and what users want fixed
- Disney+ reviews: top complaints and what users want fixed
- HBO Max reviews: top complaints and what users want fixed
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