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Netflix vs Disney+: which app has fewer problems?

We compared 300 recent App Store reviews of Netflix and 300 recent App Store reviews of Disney+, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Netflix has the fewest complaints overall: 36% of its recent reviews contain a complaint, vs 81% for Disney+.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Netflix	4.7★	7.5M	3.47★	300	36%	2026-09-30 – 2026-10-22 (23 d)
Disney+	4.6★	2M	2.01★	300	81%	2026-08-10 – 2026-10-22 (74 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Netflix	Disney+
Bugs	14% (41)	53% (158)
Crashes / freezes	2% (7)	10% (31)
Performance	3% (9)	16% (49)
UX / design	2% (5)	12% (35)
Pricing / subscription	15% (44)	32% (97)
Ads	6% (19)	19% (58)
Feature requests	14% (42)	16% (49)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, Netflix has the lowest share of reviews with a complaint (36%) and Disney+ the highest (81%). The biggest single difference is in bug complaints: 53% of Disney+ reviews mention them, vs 14% for Netflix. Each app's own biggest complaint theme: Netflix, pricing / subscription (44 reviews); Disney+, bugs (158 reviews). Average star rating in the samples ranges from 2.01★ (Disney+) to 3.47★ (Netflix). Time span of each sample: Netflix 23 days (2026-09-30 to 2026-10-22); Disney+ 74 days (2026-08-10 to 2026-10-22). Because Netflix's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers.

Fewer bug problems: Netflix, 14% of its reviews vs 53% for Disney+.
Fewer crash and freeze problems: Netflix, 2% of its reviews vs 10% for Disney+.
Fewer performance (slowness, battery, storage) problems: Netflix, 3% of its reviews vs 16% for Disney+.
Fewer UX / design problems: Netflix, 2% of its reviews vs 12% for Disney+.
Fewer pricing and subscription problems: Netflix, 15% of its reviews vs 32% for Disney+.
Fewer ad problems: Netflix, 6% of its reviews vs 19% for Disney+.
Feature-request complaints: roughly tied (Netflix 14%, Disney+ 16% of reviews).

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Netflix

Improve content quality (44 reviews, severity 1.8/3)
Justify or adjust the price (27 reviews, severity 2.2/3)
Soften the redesign backlash (20 reviews, severity 2.3/3)

Biggest theme: pricing / subscription. Free PDF

Disney+

Fix login / account access (90 reviews, severity 2.5/3)
Justify or adjust the price (47 reviews, severity 2.5/3)
Reduce ad frequency and length (48 reviews, severity 2.2/3)

Biggest theme: bugs. Free PDF

FAQ

Which has fewer problems overall: Netflix or Disney+?

In the most recent App Store reviews we analysed, Netflix had the lowest share of reviews with a complaint (36% of 300) and Disney+ the highest (81% of 300). Netflix: 107 of 300; Disney+: 242 of 300.

Which has fewer bug complaints: Netflix or Disney+?

Netflix. Netflix: 41 of 300 recent reviews (14%); Disney+: 158 of 300 recent reviews (53%).

Which has fewer crash and freeze complaints: Netflix or Disney+?

Netflix. Netflix: 7 of 300 recent reviews (2%); Disney+: 31 of 300 recent reviews (10%).

Which has fewer pricing and subscription complaints: Netflix or Disney+?

Netflix. Netflix: 44 of 300 recent reviews (15%); Disney+: 97 of 300 recent reviews (32%).

Which has fewer ad complaints: Netflix or Disney+?

Netflix. Netflix: 19 of 300 recent reviews (6%); Disney+: 58 of 300 recent reviews (19%).

Which is rated higher on the App Store: Netflix or Disney+?

All-time US App Store ratings: Netflix 4.7★ from 7.5M ratings; Disney+ 4.6★ from 2M ratings. Netflix is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Netflix vs Disney+ data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Netflix: 300 reviews over 23 days (2026-09-30 to 2026-10-22); Disney+: 300 reviews over 74 days (2026-08-10 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Netflix and Disney+?

Netflix: pricing / subscription (44 of 300 reviews), top-ranked fix: “improve content quality”; Disney+: bugs (158 of 300 reviews), top-ranked fix: “fix login / account access”.

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