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Netflix vs Prime Video vs Crunchyroll: which app has fewer problems?

We compared 300 recent App Store reviews of Netflix, 300 recent App Store reviews of Prime Video and 300 recent App Store reviews of Crunchyroll, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Netflix has the fewest complaints overall: 36% of its recent reviews contain a complaint, vs 77% for Prime Video and 52% for Crunchyroll.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Netflix	4.7★	7.5M	3.47★	300	36%	2026-09-30 – 2026-10-22 (23 d)
Prime Video	4.8★	3.1M	2.06★	300	77%	2026-06-11 – 2026-10-22 (134 d)
Crunchyroll	4.8★	1.5M	3.14★	300	52%	2026-07-30 – 2026-10-22 (85 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Netflix	Prime Video	Crunchyroll
Bugs	14% (41)	28% (85)	27% (82)
Crashes / freezes	2% (7)	4% (12)	8% (25)
Performance	3% (9)	7% (21)	6% (19)
UX / design	2% (5)	6% (18)	6% (17)
Pricing / subscription	15% (44)	38% (115)	23% (70)
Ads	6% (19)	39% (118)	3% (10)
Feature requests	14% (42)	18% (54)	24% (72)

Verdict: which one has fewer problems?

Across the latest 900 App Store reviews we collected, Netflix has the lowest share of reviews with a complaint (36%) and Prime Video the highest (77%). The biggest single difference is in ad complaints: 39% of Prime Video reviews mention them, vs 3% for Crunchyroll. Each app's own biggest complaint theme: Netflix, pricing / subscription (44 reviews); Prime Video, ads (118 reviews); Crunchyroll, bugs (82 reviews). Average star rating in the samples ranges from 2.06★ (Prime Video) to 3.47★ (Netflix). Time span of each sample: Netflix 23 days (2026-09-30 to 2026-10-22); Prime Video 134 days (2026-06-11 to 2026-10-22); Crunchyroll 85 days (2026-07-30 to 2026-10-22). Because Netflix's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.

Fewer bug problems: Netflix, 14% of its reviews vs 28% for Prime Video.
Fewer crash and freeze problems: Netflix, 2% of its reviews vs 8% for Crunchyroll.
Fewer performance (slowness, battery, storage) problems: Netflix, 3% of its reviews vs 7% for Prime Video.
Fewer UX / design problems: Netflix, 2% of its reviews vs 6% for Prime Video.
Fewer pricing and subscription problems: Netflix, 15% of its reviews vs 38% for Prime Video.
Fewer ad problems: Crunchyroll, 3% of its reviews vs 39% for Prime Video.
Fewest feature requests: Netflix, 14% of its reviews vs 24% for Crunchyroll.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Netflix

Improve content quality (44 reviews, severity 1.8/3)
Justify or adjust the price (27 reviews, severity 2.2/3)
Soften the redesign backlash (20 reviews, severity 2.3/3)

Biggest theme: pricing / subscription. Free PDF

Prime Video

Reduce ad frequency and length (108 reviews, severity 2.1/3)
Justify or adjust the price (58 reviews, severity 2.2/3)
Ease paywall pressure (50 reviews, severity 2.1/3)

Biggest theme: ads. Free PDF

Crunchyroll

Justify or adjust the price (40 reviews, severity 2.3/3)
Ease paywall pressure (32 reviews, severity 2.3/3)
Improve content quality (33 reviews, severity 2.0/3)

Biggest theme: bugs. Free PDF

FAQ

Which has fewer problems overall: Netflix, Prime Video or Crunchyroll?

In the most recent App Store reviews we analysed, Netflix had the lowest share of reviews with a complaint (36% of 300) and Prime Video the highest (77% of 300). Netflix: 107 of 300; Prime Video: 230 of 300; Crunchyroll: 155 of 300.

Which has fewer bug complaints: Netflix, Prime Video or Crunchyroll?

Netflix. Netflix: 41 of 300 recent reviews (14%); Prime Video: 85 of 300 recent reviews (28%); Crunchyroll: 82 of 300 recent reviews (27%).

Which has fewer crash and freeze complaints: Netflix, Prime Video or Crunchyroll?

Netflix. Netflix: 7 of 300 recent reviews (2%); Prime Video: 12 of 300 recent reviews (4%); Crunchyroll: 25 of 300 recent reviews (8%).

Which has fewer pricing and subscription complaints: Netflix, Prime Video or Crunchyroll?

Netflix. Netflix: 44 of 300 recent reviews (15%); Prime Video: 115 of 300 recent reviews (38%); Crunchyroll: 70 of 300 recent reviews (23%).

Which has fewer ad complaints: Netflix, Prime Video or Crunchyroll?

Crunchyroll. Netflix: 19 of 300 recent reviews (6%); Prime Video: 118 of 300 recent reviews (39%); Crunchyroll: 10 of 300 recent reviews (3%).

Which is rated higher on the App Store: Netflix, Prime Video or Crunchyroll?

All-time US App Store ratings: Netflix 4.7★ from 7.5M ratings; Prime Video 4.8★ from 3.1M ratings; Crunchyroll 4.8★ from 1.5M ratings. Prime Video is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Netflix vs Prime Video vs Crunchyroll data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Netflix: 300 reviews over 23 days (2026-09-30 to 2026-10-22); Prime Video: 300 reviews over 134 days (2026-06-11 to 2026-10-22); Crunchyroll: 300 reviews over 85 days (2026-07-30 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Netflix, Prime Video and Crunchyroll?

Netflix: pricing / subscription (44 of 300 reviews), top-ranked fix: “improve content quality”; Prime Video: ads (118 of 300 reviews), top-ranked fix: “reduce ad frequency and length”; Crunchyroll: bugs (82 of 300 reviews), top-ranked fix: “justify or adjust the price”.

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