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Uber Eats vs DoorDash vs Grubhub: which app has fewer problems?
We compared 300 recent App Store reviews of Uber Eats, 300 recent App Store reviews of DoorDash and 300 recent App Store reviews of Grubhub, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). DoorDash has the fewest complaints overall: 53% of its recent reviews contain a complaint, vs 56% for Uber Eats and 55% for Grubhub.
Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Uber Eats | 4.8★ | 10.9M | 2.21★ | 300 | 56% | 2026-10-10 – 2026-10-22 |
| DoorDash | 4.8★ | 23.5M | 2.65★ | 300 | 53% | 2023-09-18 – 2026-10-22 |
| Grubhub | 4.7★ | 4.7M | 2.28★ | 300 | 55% | 2011-09-07 – 2026-10-22 |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | Uber Eats | DoorDash | Grubhub |
|---|---|---|---|
| Bugs | 15% (46) | 13% (39) | 23% (68) |
| Crashes / freezes | 1% (3) | 0% (1) | 2% (6) |
| Performance | 9% (28) | 5% (15) | 11% (34) |
| UX / design | 5% (15) | 4% (13) | 7% (20) |
| Pricing / subscription | 41% (124) | 38% (113) | 26% (77) |
| Ads | 0% (0) | 1% (3) | 1% (4) |
| Feature requests | 8% (23) | 11% (32) | 15% (46) |
Verdict: which one has fewer problems?
- Fewer bug problems: DoorDash, 13% of its reviews vs 23% for Grubhub.
- Crash and freeze complaints: roughly tied (Uber Eats 1%, DoorDash 0%, Grubhub 2% of reviews).
- Fewer performance (slowness, battery, storage) problems: DoorDash, 5% of its reviews vs 11% for Grubhub.
- UX / design complaints: roughly tied (Uber Eats 5%, DoorDash 4%, Grubhub 7% of reviews).
- Fewer pricing and subscription problems: Grubhub, 26% of its reviews vs 41% for Uber Eats.
- Ad complaints: roughly tied (Uber Eats 0%, DoorDash 1%, Grubhub 1% of reviews).
- Fewest feature requests: Uber Eats, 8% of its reviews vs 15% for Grubhub.
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
Uber Eats
- Answer support requests (92 reviews, severity 2.3/3)
- Justify or adjust the price (45 reviews, severity 2.2/3)
- Make trials and renewals transparent (34 reviews, severity 2.2/3)
Biggest theme: pricing / subscription. Free PDF
FAQ
Which has fewer problems overall: Uber Eats, DoorDash or Grubhub?
In the most recent App Store reviews we analysed, DoorDash had the lowest share of reviews with a complaint (53% of 300) and Uber Eats the highest (56% of 300). Uber Eats: 167 of 300; DoorDash: 158 of 300; Grubhub: 166 of 300.
Which has fewer bug complaints: Uber Eats, DoorDash or Grubhub?
DoorDash. Uber Eats: 46 of 300 recent reviews (15%); DoorDash: 39 of 300 recent reviews (13%); Grubhub: 68 of 300 recent reviews (23%).
Which has fewer crash and freeze complaints: Uber Eats, DoorDash or Grubhub?
In our samples they are roughly tied: Uber Eats: 3 of 300 recent reviews (1%); DoorDash: 1 of 300 recent reviews (0%); Grubhub: 6 of 300 recent reviews (2%).
Which has fewer pricing and subscription complaints: Uber Eats, DoorDash or Grubhub?
Grubhub. Uber Eats: 124 of 300 recent reviews (41%); DoorDash: 113 of 300 recent reviews (38%); Grubhub: 77 of 300 recent reviews (26%).
Which has fewer ad complaints: Uber Eats, DoorDash or Grubhub?
In our samples they are roughly tied: Uber Eats: 0 of 300 recent reviews (0%); DoorDash: 3 of 300 recent reviews (1%); Grubhub: 4 of 300 recent reviews (1%).
Which is rated higher on the App Store: Uber Eats, DoorDash or Grubhub?
All-time US App Store ratings: Uber Eats 4.8★ from 10.9M ratings; DoorDash 4.8★ from 23.5M ratings; Grubhub 4.7★ from 4.7M ratings. Uber Eats is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
Full reports
- Uber Eats reviews: top complaints and what users want fixed
- DoorDash reviews: top complaints and what users want fixed
- Grubhub reviews: top complaints and what users want fixed
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