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Netflix app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Netflix (Streaming, by Netflix, Inc.) from 3 storefronts, dated 2026-09-30 to 2026-10-22. Average rating in this sample: 3.47★. Its all-time US App Store rating is 4.7★ from 7.5M ratings. 107 reviews contained a complaint; the biggest theme was pricing / subscription (41%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 44 | 41% | 2.3 |
| Feature requests | 42 | 39% | 1.8 |
| Bugs | 41 | 38% | 2.3 |
| Ads | 19 | 18% | 2.1 |
| Performance | 9 | 8% | 2.3 |
| Crashes / freezes | 7 | 7% | 2.6 |
| UX / design | 5 | 5% | 1.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 44 complaining reviews, avg severity 1.8/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Please please please stop making such bad content that underrates the intelligence of the viewer And please please please no more Ben affleck. It’s unwatchable” (2★, v26.1.0, CA) - Justify or adjust the price: 27 complaining reviews, avg severity 2.2/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Netflix has become an absolute joke. I pay good money every month for a premium streaming service, yet I cannot even watch a single programme on an LG Smart TV. The app opens, I can browse the entire catalogue, select a programme, and then get the same ridicu…” (1★, v26.1.0, GB) - Soften the redesign backlash: 20 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“horrible app, doesn’t let me stream online anymore and old devices perfectly capable of using it are locked out.” (1★, v26.2.0, US) - Reduce ad frequency and length: 17 complaining reviews, avg severity 2.1/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Amount of Ads is too much lately, can’t skip at all” (1★, v18.51.0, CA) - Ship the most requested feature: 19 complaining reviews, avg severity 1.6/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“You didn’t add Wano arc and it’s really disappointing I was really excited and I want it to be added please!!” (3★, v26.1.0, CA) - Fix login / account access: 9 complaining reviews, avg severity 2.0/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Just hate having to sign myself in and verify just because I use it on my phone and laptop every single time.” (3★, v18.51.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.2.0 | 137 | 3.5 | 34% |
| 26.1.0 | 78 | 3.4 | 35% |
| 26.0.0 | 50 | 3.6 | 38% |
| 18.51.0 | 33 | 3.1 | 39% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Netflix?
In 300 recent App Store reviews (2026-09-30 to 2026-10-22), the most common complaint theme was pricing / subscription (41% of complaining reviews), and the top specific issue was “improve content quality” (44 reviews).
How many Netflix reviews are negative?
107 of 300 recent reviews (36%) contained a complaint. Average rating in this sample: 3.47★. Its all-time US App Store rating is 4.7★ from 7.5M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Netflix, Inc..
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