Shopify upsell & bundle app complaints: what 169 bad reviews say
169 one- and two-star Shopify App Store reviews with text (141 one-star) of the 16 most-reviewed apps in the Upsell & bundles category, posted 26 Oct 2025 – 25 Oct 2026.
What merchants complain about in Shopify upsell & bundle apps
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Slow or no support | 30.8% | 52 | 31.2% |
| Charges & refunds | 17.2% | 29 | 13.9% |
| Bugs & broke the store | 16.6% | 28 | 17.9% |
| Hard to use or set up | 9.5% | 16 | 9.1% |
| Called it a scam or misleading | 8.3% | 14 | 5.8% |
| Too expensive for what it does | 4.7% | 8 | 4.7% |
| Export, import & migration pain | 4.7% | 8 | 6.4% |
| Missing features & limits | 2.4% | 4 | 3.1% |
| Slow store & app speed | 1.8% | 3 | 2.7% |
| Charged after uninstalling/cancelling | 0.6% | 1 | 1.4% |
| Code left after uninstall | 0.6% | 1 | 0.2% |
| Price increases & plan changes | 0.6% | 1 | 0.7% |
| Sync, orders & inventory errors | 0.6% | 1 | 6.5% |
A review can match several themes; 34.3% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories.
What is different about this category
They mention sync, orders & inventory errors (0.6% vs 6.5%) and charged after uninstalling/cancelling (0.6% vs 1.4%) less often than average.
Shopify upsell & bundle apps by number of bad reviews
| App | 1–2★ | Top complaint (5+ reviews) | Replied |
|---|---|---|---|
| Kaching Bundles | 32 | Slow or no support 31.2% | 46.9% |
| ReConvert Post Purchase Upsell | 24 | Charges & refunds 45.8% | 95.8% |
| GemPages Landing Page Builder | 20 | Slow or no support 20% | 75% |
| Releasit COD Form & Upsells | 20 | Slow or no support 30% | 75% |
| PageFly ✦ AI Page Builder | 18 | Slow or no support 55.6% | 100% |
| Bundler » Product Bundles App | 14 | Slow or no support 28.6% | 71.4% |
| EComposer Landing Page Builder | 9 | Bugs & broke the store 44.4% | 77.8% |
| FBP | 9 | Slow or no support 66.7% | 0% |
| AOV.ai Bundles Quantity Breaks | 5 | Slow or no support 60% | 100% |
| Kaching CartDrawer Cart Upsell | 5 | Slow or no support 40% | 0% |
| Frequently Bought Together CBB | 5 | Hard to use or set up 40% | 100% |
| Essential Upsell & Cross Sell | 3 | – | 100% |
| EasySell COD Form & Upsells | 2 | – | 0% |
| Essential Free Shipping Bar | 2 | – | 100% |
| Essent Cart Drawer Cart Upsell | 1 | – | 0% |
| LayoutHub | 0 | – | – |
In merchants’ words
“… Support was slow, gave incomplete instructions, and took 5–10 minutes to answer simple questions.”
Shopify App Store review, Sep 2026
“Kaching Bundles charged us $149 per month even though we did not use it.”
Shopify App Store review, Oct 2026
“I love Kaching bundles, however there was an issue/bug with some of the features where a deal couldn't be published.”
Shopify App Store review, Aug 2026
“… How do I request a refund because these apps make it difficult to find.”
Shopify App Store review, Jul 2026
“… But its super expensive. $59USD a month is currently $89 CDN a month.”
Shopify App Store review, Jul 2026
Do Shopify upsell & bundle developers reply to bad reviews?
69.8% of these low-star reviews got a reply from the developer, median 9 days after the review (all apps: 43.9%, median 2 days).
Time on the app before the bad review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 33 | 19.5% |
| 1–7 days | 17 | 10.1% |
| 8–30 days | 38 | 22.5% |
| 1–12 months | 50 | 29.6% |
| Over 1 year | 31 | 18.3% |
What to fix first (our reading of the data)
- Slow or no support (30.8% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered.
- Charges & refunds (17.2% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly.
- Bugs & broke the store (16.6% of reviews): Ship a fix note in the reply to every bug review, and test on a fresh dev store with the most common theme before each release.
This analysis for your upsell & bundle category, with the top 10 apps
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Other categories: Marketplaces · Email & SMS marketing · Dropshipping · Product reviews · Translation & currency · Subscriptions · Shipping · Product options & variants · SEO & speed · Helpdesk & chat · Loyalty & rewards
Data and method: Shopify review study (192 apps, CC BY 4.0 CSV) · Shopify app bad reviews: what to fix first · All categories
FAQ
What do merchants complain about most in Shopify upsell & bundle apps?
In 169 one- and two-star Shopify App Store reviews of 16 Shopify upsell & bundle apps (Oct 2025 – Oct 2026), the top complaints were slow or no support (30.8%), charges & refunds (17.2%), bugs & broke the store (16.6%).
Do Shopify upsell & bundle app developers reply to bad reviews?
69.8% of these low-star reviews got a reply from the developer, median 9 days after the review (all apps: 43.9%, median 2 days).
Which Shopify upsell & bundle app had the most bad reviews?
Kaching Bundles, with 32 one- and two-star reviews in the 12 months to Oct 2026.
How soon do merchants leave a bad review on a upsell & bundle app?
29.6% of the low-star reviews were written within the first week of use and 18.3% after a year or more.