Shopify product review app complaints: what 209 bad reviews say
209 one- and two-star Shopify App Store reviews with text (174 one-star) of the 16 most-reviewed apps in the Product reviews category, posted 26 Oct 2025 – 25 Oct 2026.
What merchants complain about in Shopify product review apps
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Slow or no support | 28.2% | 59 | 31.2% |
| Bugs & broke the store | 18.7% | 39 | 17.9% |
| Charges & refunds | 15.8% | 33 | 13.9% |
| Export, import & migration pain | 13.9% | 29 | 6.4% |
| Hard to use or set up | 10% | 21 | 9.1% |
| Too expensive for what it does | 6.7% | 14 | 4.7% |
| Called it a scam or misleading | 5.3% | 11 | 5.8% |
| Missing features & limits | 2.9% | 6 | 3.1% |
| Sync, orders & inventory errors | 2.4% | 5 | 6.5% |
| Charged after uninstalling/cancelling | 1.9% | 4 | 1.4% |
| Slow store & app speed | 1.9% | 4 | 2.7% |
| Code left after uninstall | 0.5% | 1 | 0.2% |
| Price increases & plan changes | 0.5% | 1 | 0.7% |
A review can match several themes; 32.5% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories.
What is different about this category
Compared with all 192 apps in the study, product review app reviews mention export, import & migration pain 2.2× as often (13.9% vs 6.4%). They mention sync, orders & inventory errors (2.4% vs 6.5%) less often than average.
Shopify product review apps by number of bad reviews
| App | 1–2★ | Top complaint (5+ reviews) | Replied |
|---|---|---|---|
| Judge.me | 62 | Slow or no support 22.6% | 75.8% |
| Loox | 51 | Charges & refunds 25.5% | 74.5% |
| CWILL(Trustoo) Product Reviews | 15 | Bugs & broke the store 26.7% | 73.3% |
| Yotpo | 13 | Slow or no support 69.2% | 92.3% |
| Okendo | 11 | Slow or no support 54.5% | 9.1% |
| REVIEWS.io Product Reviews App | 11 | Slow or no support 54.5% | 36.4% |
| Vitals | 10 | Charges & refunds 40% | 100% |
| Fera Product Reviews App | 8 | Bugs & broke the store 50% | 37.5% |
| Doran Product Reviews App & QA | 7 | Export, import & migration pain 28.6% | 0% |
| AG Product Reviews App & UGC | 5 | Slow or no support 40% | 80% |
| Ali Reviews | 4 | – | 100% |
| Junip Product Reviews App & AI | 4 | – | 0% |
| EC | 3 | – | 100% |
| Rivyo | 3 | – | 100% |
| Reputon Google Reviews | 1 | – | 100% |
| Reputon Customer Reviews App | 1 | – | 0% |
In merchants’ words
“… What shocked me even more was that their support team confirmed in writing that my Paid Plan and the current Free Plan offer exactly the same features.”
Shopify App Store review, Oct 2026
“… Their Magento integration did not work as promised, preventing us from emailing customers to request product and store reviews for several months.”
Shopify App Store review, Oct 2026
“Downloaded the app and did not activate but still got charged, so I deleted the app and I'm STILL being charged!”
Shopify App Store review, Sep 2026
“… I contacted Doran to get a exportable file for my current reviews and they wanted to know why I wanted them.”
Shopify App Store review, Sep 2026
“… It is difficult enough to get customer reviews as it is, I do not need my review app fighting me.”
Shopify App Store review, Sep 2026
Do Shopify product review developers reply to bad reviews?
67.5% of these low-star reviews got a reply from the developer, median 4 days after the review (all apps: 43.9%, median 2 days).
Time on the app before the bad review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 26 | 12.4% |
| 1–7 days | 12 | 5.7% |
| 8–30 days | 31 | 14.8% |
| 1–12 months | 73 | 34.9% |
| Over 1 year | 67 | 32.1% |
What to fix first (our reading of the data)
- Slow or no support (28.2% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered.
- Bugs & broke the store (18.7% of reviews): Ship a fix note in the reply to every bug review, and test on a fresh dev store with the most common theme before each release.
- Charges & refunds (15.8% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly.
This analysis for your product review category, with the top 10 apps
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Other categories: Marketplaces · Email & SMS marketing · Dropshipping · Upsell & bundles · Translation & currency · Subscriptions · Shipping · Product options & variants · SEO & speed · Helpdesk & chat · Loyalty & rewards
Data and method: Shopify review study (192 apps, CC BY 4.0 CSV) · Shopify app bad reviews: what to fix first · All categories
FAQ
What do merchants complain about most in Shopify product review apps?
In 209 one- and two-star Shopify App Store reviews of 16 Shopify product review apps (Oct 2025 – Oct 2026), the top complaints were slow or no support (28.2%), bugs & broke the store (18.7%), charges & refunds (15.8%).
Do Shopify product review app developers reply to bad reviews?
67.5% of these low-star reviews got a reply from the developer, median 4 days after the review (all apps: 43.9%, median 2 days).
Which Shopify product review app had the most bad reviews?
Judge.me, with 62 one- and two-star reviews in the 12 months to Oct 2026.
How soon do merchants leave a bad review on a product review app?
18.2% of the low-star reviews were written within the first week of use and 32.1% after a year or more.