Shopify translation & currency app complaints: what 135 bad reviews say
135 one- and two-star Shopify App Store reviews with text (113 one-star) of the 16 most-reviewed apps in the Translation & currency category, posted 26 Oct 2025 – 25 Oct 2026.
What merchants complain about in Shopify translation & currency apps
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Bugs & broke the store | 28.9% | 39 | 17.9% |
| Slow or no support | 28.9% | 39 | 31.2% |
| Charges & refunds | 7.4% | 10 | 13.9% |
| Hard to use or set up | 5.9% | 8 | 9.1% |
| Too expensive for what it does | 4.4% | 6 | 4.7% |
| Called it a scam or misleading | 4.4% | 6 | 5.8% |
| Slow store & app speed | 4.4% | 6 | 2.7% |
| Export, import & migration pain | 3.7% | 5 | 6.4% |
| Missing features & limits | 3.7% | 5 | 3.1% |
| Charged after uninstalling/cancelling | 1.5% | 2 | 1.4% |
| Price increases & plan changes | 1.5% | 2 | 0.7% |
| Sync, orders & inventory errors | 0.7% | 1 | 6.5% |
A review can match several themes; 46.7% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories.
What is different about this category
Compared with all 192 apps in the study, translation & currency app reviews mention slow store & app speed 1.6× as often (4.4% vs 2.7%); bugs & broke the store 1.6× as often (28.9% vs 17.9%). They mention sync, orders & inventory errors (0.7% vs 6.5%) less often than average.
Shopify translation & currency apps by number of bad reviews
| App | 1–2★ | Top complaint (5+ reviews) | Replied |
|---|---|---|---|
| Shopify Translate & Adapt | 40 | Bugs & broke the store 17.5% | 0% |
| Transcy | 22 | Bugs & broke the store 59.1% | 100% |
| TS | 18 | Slow or no support 11.1% | 100% |
| LangShop AI Language Translate | 11 | Slow or no support 45.5% | 100% |
| Weglot | 9 | Slow or no support 44.4% | 88.9% |
| Hextom AI Translate & Currency | 7 | Slow or no support 57.1% | 0% |
| Beast Currency Converter | 5 | Slow or no support 80% | 80% |
| T Lab | 4 | – | 25% |
| Langwill：AI Language Translate | 4 | – | 100% |
| Nova | 3 | – | 0% |
| BUCKS Currency Converter PRO++ | 3 | – | 66.7% |
| langify | 3 | – | 33.3% |
| Translate store | 3 | – | 0% |
| MLV Auto Currency Switcher | 2 | – | 100% |
| Geolocation & Markets—Selecty | 1 | – | 100% |
| MLV Multi Country Pricing | 0 | – | – |
In merchants’ words
“… This is clearly a bug or, at the very least, a serious inconsistency in how the two systems work together.”
Shopify App Store review, Sep 2026
“… Could not even conduct a live chat because the field was hidden behind widgets.”
Shopify App Store review, Aug 2026
“… After paying, I found out that the new plan's credits would not be available until the next billing cycle.”
Shopify App Store review, Jul 2026
“… The interface is confusing, the setup process is not intuitive, and the app feels full of bugs.”
Shopify App Store review, Jul 2026
“Too expensive compared to other similar apps. Their pricing model is thought to grow exponentially.”
Shopify App Store review, Apr 2026
Do Shopify translation & currency developers reply to bad reviews?
54.8% of these low-star reviews got a reply from the developer, median 2.5 days after the review (all apps: 43.9%, median 2 days).
Time on the app before the bad review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 33 | 24.4% |
| 1–7 days | 7 | 5.2% |
| 8–30 days | 18 | 13.3% |
| 1–12 months | 33 | 24.4% |
| Over 1 year | 44 | 32.6% |
What to fix first (our reading of the data)
- Bugs & broke the store (28.9% of reviews): Ship a fix note in the reply to every bug review, and test on a fresh dev store with the most common theme before each release.
- Slow or no support (28.9% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered.
- Charges & refunds (7.4% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly.
This analysis for your translation & currency category, with the top 10 apps
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Other categories: Marketplaces · Email & SMS marketing · Dropshipping · Product reviews · Upsell & bundles · Subscriptions · Shipping · Product options & variants · SEO & speed · Helpdesk & chat · Loyalty & rewards
Data and method: Shopify review study (192 apps, CC BY 4.0 CSV) · Shopify app bad reviews: what to fix first · All categories
FAQ
What do merchants complain about most in Shopify translation & currency apps?
In 135 one- and two-star Shopify App Store reviews of 16 Shopify translation & currency apps (Oct 2025 – Oct 2026), the top complaints were bugs & broke the store (28.9%), slow or no support (28.9%), charges & refunds (7.4%).
Do Shopify translation & currency app developers reply to bad reviews?
54.8% of these low-star reviews got a reply from the developer, median 2.5 days after the review (all apps: 43.9%, median 2 days).
Which Shopify translation & currency app had the most bad reviews?
Shopify Translate & Adapt, with 40 one- and two-star reviews in the 12 months to Oct 2026.
How soon do merchants leave a bad review on a translation & currency app?
29.6% of the low-star reviews were written within the first week of use and 32.6% after a year or more.