Shopify shipping app complaints: what 128 bad reviews say
128 one- and two-star Shopify App Store reviews with text (114 one-star) of the 16 most-reviewed apps in the Shipping category, posted 26 Oct 2025 – 25 Oct 2026.
What merchants complain about in Shopify shipping apps
| Complaint | Share | Reviews | All apps |
|---|---|---|---|
| Slow or no support | 45.3% | 58 | 31.2% |
| Charges & refunds | 25% | 32 | 13.9% |
| Bugs & broke the store | 16.4% | 21 | 17.9% |
| Export, import & migration pain | 7.8% | 10 | 6.4% |
| Called it a scam or misleading | 7.8% | 10 | 5.8% |
| Hard to use or set up | 7% | 9 | 9.1% |
| Sync, orders & inventory errors | 6.2% | 8 | 6.5% |
| Too expensive for what it does | 5.5% | 7 | 4.7% |
| Charged after uninstalling/cancelling | 2.3% | 3 | 1.4% |
| Slow store & app speed | 2.3% | 3 | 2.7% |
| Missing features & limits | 1.6% | 2 | 3.1% |
A review can match several themes; 28.9% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories.
What is different about this category
Compared with all 192 apps in the study, shipping app reviews mention charges & refunds 1.8× as often (25% vs 13.9%).
Shopify shipping apps by number of bad reviews
| App | 1–2★ | Top complaint (5+ reviews) | Replied |
|---|---|---|---|
| Shiprocket | 28 | Slow or no support 50% | 78.6% |
| ShipStation Orders & Inventory | 24 | Slow or no support 45.8% | 83.3% |
| Sendcloud | 13 | Slow or no support 46.2% | 0% |
| Packlink PRO Shipping Platform | 10 | Slow or no support 10% | 0% |
| Zapiet | 9 | Slow or no support 66.7% | 100% |
| Envia Shipping and Fulfillment | 8 | Slow or no support 37.5% | 62.5% |
| CWILL Order Tracking | 8 | Slow or no support 37.5% | 75% |
| SellerDash | 7 | Too expensive for what it does 42.9% | 71.4% |
| Return Prime:Return & Exchange | 7 | Slow or no support 71.4% | 71.4% |
| AfterShip Order Tracking | 5 | Slow or no support 80% | 60% |
| Shippo | 5 | Slow or no support 60% | 100% |
| Bird Pickup & Delivery Date | 2 | – | 100% |
| EZLabel | 1 | – | 0% |
| PH MultiCarrier Shipping Label | 1 | – | 100% |
| EasyRoutes Local Delivery | 0 | – | – |
| PH Ship Rate & Track for FedEx | 0 | – | – |
In merchants’ words
“… Since the transition, I've repeatedly requested support via email, phone, and chat.”
Shopify App Store review, Oct 2026
“… For the price being charged, we expect much better reliability, consistent daily updates, and a lasting fix for these delays.”
Shopify App Store review, Sep 2026
“… The barcode verification for packing has pretty much eliminated our packing errors, and the ability to set up custom parcels has been great too.”
Shopify App Store review, Sep 2026
“I cannot recommend this service to merchants who consider reliable technical support and clear migration assistance important.”
Shopify App Store review, Oct 2026
“… After several follow-ups and still no resolution, it’s difficult to maintain the same level of trust in this company and its practices.”
Shopify App Store review, Sep 2026
Do Shopify shipping developers reply to bad reviews?
64.8% of these low-star reviews got a reply from the developer, median 2 days after the review (all apps: 43.9%, median 2 days).
Time on the app before the bad review
| Time used | Reviews | Share |
|---|---|---|
| Under 1 day | 11 | 8.6% |
| 1–7 days | 4 | 3.1% |
| 8–30 days | 11 | 8.6% |
| 1–12 months | 52 | 40.6% |
| Over 1 year | 50 | 39.1% |
What to fix first (our reading of the data)
- Slow or no support (45.3% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered.
- Charges & refunds (25% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly.
- Bugs & broke the store (16.4% of reviews): Ship a fix note in the reply to every bug review, and test on a fresh dev store with the most common theme before each release.
This analysis for your shipping category, with the top 10 apps
AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h.
Get my category report – €19Sample PDF · AppGap
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Other categories: Marketplaces · Email & SMS marketing · Dropshipping · Product reviews · Upsell & bundles · Translation & currency · Subscriptions · Product options & variants · SEO & speed · Helpdesk & chat · Loyalty & rewards
Data and method: Shopify review study (192 apps, CC BY 4.0 CSV) · Shopify app bad reviews: what to fix first · All categories
FAQ
What do merchants complain about most in Shopify shipping apps?
In 128 one- and two-star Shopify App Store reviews of 16 Shopify shipping apps (Oct 2025 – Oct 2026), the top complaints were slow or no support (45.3%), charges & refunds (25%), bugs & broke the store (16.4%).
Do Shopify shipping app developers reply to bad reviews?
64.8% of these low-star reviews got a reply from the developer, median 2 days after the review (all apps: 43.9%, median 2 days).
Which Shopify shipping app had the most bad reviews?
Shiprocket, with 28 one- and two-star reviews in the 12 months to Oct 2026.
How soon do merchants leave a bad review on a shipping app?
11.7% of the low-star reviews were written within the first week of use and 39.1% after a year or more.