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Zillow app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Zillow Real Estate & Rentals (Real estate, by Zillow.com) from 3 storefronts, dated 2026-07-25 to 2026-10-22. Average rating in this sample: 1.92★. Its all-time US App Store rating is 4.8★ from 7.2M ratings. 194 reviews contained a complaint; the biggest theme was bugs (70%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 136 | 70% | 2.3 |
| Feature requests | 72 | 37% | 2.0 |
| UX / design | 59 | 30% | 2.1 |
| Performance | 37 | 19% | 2.4 |
| Crashes / freezes | 31 | 16% | 2.6 |
| Pricing / subscription | 25 | 13% | 2.2 |
| Ads | 2 | 1% | 1.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 80 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“There is ZERO process to update home data on Zillow. So many home on are incorrect sizes, bathrooms, old pictures, and wrong or outdated pricing and tax information. Zillow is unreliable for serious buys/sellers.” (1★, v2026.56.0, US) - Answer support requests: 40 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’ve contacted Zillow to help with a marketing situation and reached out to customer support and there has been no response or any type of communication. Zillow is good for browsing but is it even accurate if the marketing is incorrect” (2★, v2026.70.0, US) - Soften the redesign backlash: 38 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I do not like the new set up. I like to see the houses in an area before I have to click on them. This is much too time-consuming and I have changed to a different site even though I am a big Zillow fan” (2★, v2026.57.0, US) - Ship the most requested feature: 31 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Zillow Review: I’ve been looking to buy a home somewhere in the country. I want to change states. But I am looking to buy a property of around 150k or less. Still doable in some parts of the US. In some areas that much money gets you a premanufacture home. W…” (1★, v2026.56.0, US) - Fix login / account access: 25 complaining reviews, avg severity 2.3/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I am unable to submit my review because Zillow keeps asking me to verify my email address. I click the verification link in my email, it confirms my email is verified, but then sends me back to the review page and asks me to verify again. This creates an endle…” (1★, v2026.56.0, US) - Simplify navigation: 25 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“I have an interested party interested in my rental but can’t seem to communicate with her. I can’t figure your App out. I’m not looking to rent I’m trying to rent a property that I own?” (1★, v2026.69.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 2026.79.0 | 5 | 1.6 | 20% |
| 2026.78.0 | 7 | 2.3 | 43% |
| 2026.77.0 | 14 | 1.5 | 71% |
| 2026.74.0 | 30 | 1.6 | 67% |
| 2026.73.0 | 17 | 1.9 | 71% |
| 2026.72.0 | 9 | 2.8 | 22% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Zillow?
In 300 recent App Store reviews (2026-07-25 to 2026-10-22), the most common complaint theme was bugs (70% of complaining reviews), and the top specific issue was “improve content quality” (80 reviews).
How many Zillow reviews are negative?
194 of 300 recent reviews (65%) contained a complaint. Average rating in this sample: 1.92★. Its all-time US App Store rating is 4.8★ from 7.2M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Zillow.com.
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