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Zillow vs Redfin vs Realtor.com: which app has fewer problems?

We compared 300 recent App Store reviews of Zillow, 300 recent App Store reviews of Redfin and 300 recent App Store reviews of Realtor.com, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Redfin has the fewest complaints overall: 47% of its recent reviews contain a complaint, vs 65% for Zillow and 60% for Realtor.com.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Zillow	4.8★	7.2M	1.92★	300	65%	2026-07-25 – 2026-10-22 (90 d)
Redfin	4.8★	1.6M	3.04★	300	47%	2026-03-02 – 2026-10-21 (234 d)
Realtor.com	4.8★	1.1M	2.78★	300	60%	2026-04-15 – 2026-10-22 (191 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Zillow	Redfin	Realtor.com
Bugs	45% (136)	31% (94)	44% (132)
Crashes / freezes	10% (31)	2% (5)	19% (56)
Performance	12% (37)	4% (13)	22% (67)
UX / design	20% (59)	13% (39)	24% (71)
Pricing / subscription	8% (25)	8% (24)	3% (8)
Ads	1% (2)	1% (2)	2% (7)
Feature requests	24% (72)	19% (56)	27% (80)

Verdict: which one has fewer problems?

Across the latest 900 App Store reviews we collected, Redfin has the lowest share of reviews with a complaint (47%) and Zillow the highest (65%). The biggest single difference is in performance (slowness, battery, storage) complaints: 22% of Realtor.com reviews mention them, vs 4% for Redfin. Each app's own biggest complaint theme: Zillow, bugs (136 reviews); Redfin, bugs (94 reviews); Realtor.com, bugs (132 reviews). Average star rating in the samples ranges from 1.92★ (Zillow) to 3.04★ (Redfin). Time span of each sample: Zillow 90 days (2026-07-25 to 2026-10-22); Redfin 234 days (2026-03-02 to 2026-10-21); Realtor.com 191 days (2026-04-15 to 2026-10-22). The samples cover comparable periods, so the comparison is reasonably like-for-like. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.

Fewer bug problems: Redfin, 31% of its reviews vs 45% for Zillow.
Fewer crash and freeze problems: Redfin, 2% of its reviews vs 19% for Realtor.com.
Fewer performance (slowness, battery, storage) problems: Redfin, 4% of its reviews vs 22% for Realtor.com.
Fewer UX / design problems: Redfin, 13% of its reviews vs 24% for Realtor.com.
Fewer pricing and subscription problems: Realtor.com, 3% of its reviews vs 8% for Zillow.
Ad complaints: roughly tied (Zillow 1%, Redfin 1%, Realtor.com 2% of reviews).
Fewest feature requests: Redfin, 19% of its reviews vs 27% for Realtor.com.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Zillow

Improve content quality (80 reviews, severity 2.0/3)
Answer support requests (40 reviews, severity 2.2/3)
Soften the redesign backlash (38 reviews, severity 2.1/3)

Biggest theme: bugs. Free PDF

Redfin

Improve content quality (78 reviews, severity 2.0/3)
Soften the redesign backlash (32 reviews, severity 2.0/3)
Fix notifications (31 reviews, severity 1.9/3)

Biggest theme: bugs. Free PDF

Realtor.com

Soften the redesign backlash (58 reviews, severity 2.2/3)
Improve content quality (43 reviews, severity 2.2/3)
Speed up loading (35 reviews, severity 2.5/3)

Biggest theme: bugs. Free PDF

FAQ

Which has fewer problems overall: Zillow, Redfin or Realtor.com?

In the most recent App Store reviews we analysed, Redfin had the lowest share of reviews with a complaint (47% of 300) and Zillow the highest (65% of 300). Zillow: 194 of 300; Redfin: 140 of 300; Realtor.com: 179 of 300.

Which has fewer bug complaints: Zillow, Redfin or Realtor.com?

Redfin. Zillow: 136 of 300 recent reviews (45%); Redfin: 94 of 300 recent reviews (31%); Realtor.com: 132 of 300 recent reviews (44%).

Which has fewer crash and freeze complaints: Zillow, Redfin or Realtor.com?

Redfin. Zillow: 31 of 300 recent reviews (10%); Redfin: 5 of 300 recent reviews (2%); Realtor.com: 56 of 300 recent reviews (19%).

Which has fewer pricing and subscription complaints: Zillow, Redfin or Realtor.com?

Realtor.com. Zillow: 25 of 300 recent reviews (8%); Redfin: 24 of 300 recent reviews (8%); Realtor.com: 8 of 300 recent reviews (3%).

Which has fewer ad complaints: Zillow, Redfin or Realtor.com?

In our samples they are roughly tied: Zillow: 2 of 300 recent reviews (1%); Redfin: 2 of 300 recent reviews (1%); Realtor.com: 7 of 300 recent reviews (2%).

Which is rated higher on the App Store: Zillow, Redfin or Realtor.com?

All-time US App Store ratings: Zillow 4.8★ from 7.2M ratings; Redfin 4.8★ from 1.6M ratings; Realtor.com 4.8★ from 1.1M ratings. Zillow is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Zillow vs Redfin vs Realtor.com data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Zillow: 300 reviews over 90 days (2026-07-25 to 2026-10-22); Redfin: 300 reviews over 234 days (2026-03-02 to 2026-10-21); Realtor.com: 300 reviews over 191 days (2026-04-15 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Zillow, Redfin and Realtor.com?

Zillow: bugs (136 of 300 reviews), top-ranked fix: “improve content quality”; Redfin: bugs (94 of 300 reviews), top-ranked fix: “improve content quality”; Realtor.com: bugs (132 of 300 reviews), top-ranked fix: “soften the redesign backlash”.

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