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CapCut app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of CapCut: Photo & Video Editor (Photo & video, by Bytedance Pte. Ltd) from 3 storefronts, dated 2026-09-25 to 2026-10-22. Average rating in this sample: 2.76★. Its all-time US App Store rating is 4.6★ from 1.1M ratings. 160 reviews contained a complaint; the biggest theme was pricing / subscription (61%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 98 | 61% | 2.2 |
| Bugs | 69 | 43% | 2.3 |
| Feature requests | 58 | 36% | 2.1 |
| Performance | 32 | 20% | 2.3 |
| UX / design | 24 | 15% | 2.0 |
| Crashes / freezes | 12 | 8% | 2.7 |
| Ads | 3 | 2% | 2.3 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 70 complaining reviews, avg severity 2.1/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I was on CapCut since 2023 and I never had so much of an issue with CapCut until now everything is too expensive and all I wanna do is make videos for fun and post but I can’t even do that with pro and how much it’s worth, CapCut stop being money hungry.” (1★, v19.6.0, CA) - Ease paywall pressure: 66 complaining reviews, avg severity 2.2/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“I’ve been using this app since 2021. It is a great app because it’s easy to use and have many features. Recently, a lot of free features are now locked behind a Pro subscription, such as auto captions and extract audio. They are pushing subscription services h…” (3★, v19.8.0, US) - Soften the redesign backlash: 47 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Like when i used to have this app (like 10-4 months ago) i used to download edited photos i made without it looking all pixelated, and now its just pixelated, idk if its gonna fix it but ima delete and reinstall it (btw when i save it, it says “6 more saves un…” (3★, v19.6.0, CA) - Improve content quality: 40 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“There are frequent post of inappropriate content like bloody violence or sexualisation of people.When these videos or pictures are reported the guidelines report there is nothing wrong with this,even though there clearly is.Not only that the guidelines for the…” (1★, v19.6.0, GB) - Ship the most requested feature: 20 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please just make it to where when you clip the video after putting captions on the captions auto adjust with the clips so you don’t have to go in and hand move each audio clip. I’ve spent hours having to redo entire videos because I want to edit out a point1 s…” (1★, v19.7.0, US) - Speed up loading: 11 complaining reviews, avg severity 2.5/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“I have a iPhone 17 and it’s a laggy mess.” (1★, v19.7.0, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 19.8.0 | 41 | 2.6 | 71% |
| 19.7.0 | 143 | 2.5 | 54% |
| 19.6.0 | 74 | 2.5 | 61% |
| 9.5.0 | 39 | 4.4 | 18% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in CapCut?
In 300 recent App Store reviews (2026-09-25 to 2026-10-22), the most common complaint theme was pricing / subscription (61% of complaining reviews), and the top specific issue was “justify or adjust the price” (70 reviews).
How many CapCut reviews are negative?
160 of 300 recent reviews (53%) contained a complaint. Average rating in this sample: 2.76★. Its all-time US App Store rating is 4.6★ from 1.1M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Bytedance Pte. Ltd.
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