Rightmove reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Rightmove property search (by RIGHTMOVE GROUP LIMITED) from 2 storefronts, dated 5 September 2024 to 21 October 2026. Average rating in this sample: 2.90★. All-time App Store rating: 4.8★ from 179k ratings. 178 reviews (59%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 77 | 26% |
| 4★ | 45 | 15% |
| 3★ | 49 | 16% |
| 2★ | 28 | 9% |
| 1★ | 101 | 34% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 22 | 2.05★ | 77% |
| September 2026 | 10 | 3.30★ | 30% |
| August 2026 | 11 | 3.64★ | 27% |
| July 2026 | 10 | 3.50★ | 50% |
| June 2026 | 12 | 3.08★ | 42% |
| May 2026 | 12 | 2.83★ | 58% |
What 1–3★ reviews mention
177 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 78 | 44% |
| Feature requests | 26 | 15% |
| Crashes / freezes | 19 | 11% |
| UX / design | 14 | 8% |
| Pricing / subscription | 7 | 4% |
| Ads | 5 | 3% |
| Performance | 4 | 2% |
A review can mention several themes.
Most-mentioned issues
- Improve content quality: 20 of 177 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“The Rightmove app still isn’t properly optimised for iPad. In windowed mode you can’t freely resize the app, and if it’s anything less than full screen the content shrinks instead of adapting. Text becomes cramped and hard to read, which makes browsing properties frustrating. For…” (1★, v10.30.1, 2025-11-04, GB) - Fix login / account access: 18 of 177 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I login just fine on web but it has never allowed me to login on past 3 iPhones. Email/password not recognised and a sign in error. When I do a forgot password through the app, it says “You may have deactivated your account or changed your email”. Yet, it works fine on a desktop…” (1★, v10.33, 2025-12-18, GB) - Fix in-use crashes and freezes: 17 of 177 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“App constantly freezes and crashes when viewing properties in street view” (3★, v10.46, 2026-07-07, GB) - Ship the most requested feature: 17 of 177 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Can you please make it happen so that when you turn your phone to landscape mode the photos do so to and adjust please? It’s really annoying that I can not see a bigger photo, especially when mirroring on tv. Also can we please have the option to save search for all kinds of prop…” (3★, v10.36, 2026-03-07, GB) - Fix notifications: 11 of 177 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I keep getting signed out by the app, especially when I tap on a push notification. I submitted an improvement in the app and Rightmove said their developers are working on a fix. It’s been a while now and no fix… The faulty update should have been rolled back!” (1★, v11.4.2, 2026-10-12, GB) - Stop data / progress loss: 8 of 177 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“All fine until yesterday. Now I can’t do anything once I’ve logged on “Something’s gone wrong” or “this page doesn’t exist” I’ve deleted the app and reinstalled, cleared caches, no VPN active, phone up to date - very frustrating! I’ve lost all my “saved properties” and searches…” (1★, v11.5.0, 2026-10-20, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 11.5.0 | 5 | 2.40★ | 60% |
| 11.4.2 | 6 | 1.50★ | 100% |
| 11.4.1 | 6 | 1.67★ | 83% |
| 11.0.0 | 7 | 4.00★ | 14% |
| 10.47.1 | 7 | 4.00★ | 14% |
| 10.46.1 | 5 | 3.60★ | 40% |
Versions with fewer than 5 reviews in the sample are left out.
Is Rightmove your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with RIGHTMOVE GROUP LIMITED or Apple.
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FAQ
What do Rightmove users complain about most?
In 177 English-language 1–3★ App Store reviews from 2024-09-05 to 2026-10-21, the most-mentioned theme was bugs (44%) and the most-mentioned issue was “improve content quality” (20 reviews).
How many Rightmove App Store reviews are negative?
178 of 300 recent reviews (59%) gave 1–3 stars. Average rating in this sample: 2.90★.