Ocado reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Ocado - Online Grocery (by Ocado Retail Ltd) from 1 storefronts, dated 29 November 2025 to 22 October 2026. Average rating in this sample: 3.61★. All-time App Store rating: 4.7★ from 62k ratings. 123 reviews (41%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 149 | 50% |
| 4★ | 28 | 9% |
| 3★ | 41 | 14% |
| 2★ | 22 | 7% |
| 1★ | 60 | 20% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 22 | 2.95★ | 59% |
| September 2026 | 24 | 4.08★ | 33% |
| August 2026 | 24 | 3.83★ | 38% |
| July 2026 | 37 | 3.57★ | 41% |
| June 2026 | 24 | 3.38★ | 46% |
| May 2026 | 33 | 3.94★ | 30% |
What 1–3★ reviews mention
123 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 38 | 31% |
| Crashes / freezes | 23 | 19% |
| Pricing / subscription | 21 | 17% |
| UX / design | 14 | 11% |
| Feature requests | 13 | 11% |
| Ads | 6 | 5% |
| Performance | 5 | 4% |
A review can mention several themes.
Most-mentioned issues
- Fix in-use crashes and freezes: 23 of 123 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Tried ordering twice and got stuck after bank validation.” (3★, v1.436.1, 2026-06-30, GB) - Fix login / account access: 11 of 123 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Can’t actually log in as the submit code button doesn’t work after a password reset….” (1★, v1.440.1, 2026-07-29, GB) - Soften the redesign backlash: 11 of 123 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Please either make the app compatible with older iPhone operating systems or let us continue using the old version. I just want to order my groceries on my phone which now is not possible. This is incredibly annoying and frustrating.” (1★, v1.407, 2025-12-09, GB) - Answer support requests: 10 of 123 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“The current version 1.406 does not work on iPhone X. It tries to open then crashes with no error message. Reported to customer services but no response.” (1★, v1.406, 2025-12-04, GB) - Fix notifications: 8 of 123 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Used to be a good app and used for my weekly shop for years, but it’s now started to send unsolicited marketing push notifications with no way to turn off other than stop all notifications in iPhone settings / so now won’t get delivery notifications - very poor change” (1★, v1.434, 2026-06-19, GB) - Make trials and renewals transparent: 7 of 123 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“App is fine but Ocado are appalling - they only delivered half an order in Feb last year(my first order with a 6 month delivery pass) and I kept being told people would contact me to resolve but they didnt call when arranged and am still chasing the delivery refund over a year la…” (1★, v1.423.1, 2026-04-04, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 1.452 | 8 | 3.88★ | 38% |
| 1.451 | 8 | 2.12★ | 75% |
| 1.449 | 5 | 2.80★ | 60% |
| 1.447.2 | 5 | 4.20★ | 40% |
| 1.446.1 | 8 | 4.00★ | 38% |
| 1.443 | 5 | 3.60★ | 40% |
Versions with fewer than 5 reviews in the sample are left out.
Is Ocado your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Ocado Retail Ltd or Apple.
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FAQ
What do Ocado users complain about most?
In 123 English-language 1–3★ App Store reviews from 2025-11-29 to 2026-10-22, the most-mentioned theme was bugs (31%) and the most-mentioned issue was “fix in-use crashes and freezes” (23 reviews).
How many Ocado App Store reviews are negative?
123 of 300 recent reviews (41%) gave 1–3 stars. Average rating in this sample: 3.61★.