Asda reviews: what App Store users complain about
We read the 300 most recent App Store reviews of ASDA (by Asda Stores Ltd) from 1 storefronts, dated 5 December 2025 to 21 October 2026. Average rating in this sample: 1.37★. All-time App Store rating: 4.6★ from 207k ratings. 292 reviews (97%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 5 | 2% |
| 4★ | 3 | 1% |
| 3★ | 20 | 7% |
| 2★ | 41 | 14% |
| 1★ | 231 | 77% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 12 | 1.92★ | 100% |
| September 2026 | 7 | 1.14★ | 100% |
| August 2026 | 11 | 1.73★ | 91% |
| July 2026 | 12 | 1.17★ | 100% |
| June 2026 | 29 | 1.28★ | 97% |
| May 2026 | 25 | 1.44★ | 100% |
What 1–3★ reviews mention
292 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 156 | 53% |
| Crashes / freezes | 58 | 20% |
| Pricing / subscription | 40 | 14% |
| Performance | 35 | 12% |
| UX / design | 25 | 9% |
| Feature requests | 17 | 6% |
| Ads | 4 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix in-use crashes and freezes: 54 of 292 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The worst app ever it freezes crashes don’t recognise payment half the time ! Doesn’t let you add stuff to the basket . Having to do the food shop on this app is the most painful hr of my week !” (1★, v31.6.1, 2026-02-24, GB) - Fix login / account access: 39 of 292 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Your app is really get on my nerves!!!! Always everything was fine. Now start all this non sense to log in always!!!! Keep blocking the app and asking for new password!!!!! Fix this nonsense it’s ridiculous!!!!!!” (1★, v31.6.14, 2026-10-20, GB) - Speed up loading: 33 of 292 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The ASDA app is definitely lagging at the moment .. for the good part of the past four weeks. Most of the time there’s a huge lag when trying to search for items.. this of course is a major challenge for the consumer but also will slow down profits for Asda if one’s can’t always…” (3★, v31.6.5, 2026-06-01, GB) - Improve content quality: 16 of 292 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Substandard and very problematic. Basket contents and price doesn’t reflect what is actually in the basket after adding or removing of items. Same issue with orders placed. Lacking all orders placed, including recently placed for an upcoming delivery. Navigation on the app is ver…” (1★, v31.6.5, 2026-05-13, GB) - Stop data / progress loss: 15 of 292 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I deleted the app a while ago because I usually shop in person. I can’t shop in person right now so I re-downloaded the app. I can’t log in because I *have* to change my password for whatever reason. So I have to log into my email to look for a code. NO CODE!!! NOT A SINGLE EMA…” (1★, v31.6.8, 2026-07-09, GB) - Answer support requests: 15 of 292 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Avoid this supermarket. I have used Asda online shopping since it started. Then they do updates. Nothing but problems. Everything is fine until I try to checkout. Error in details. When you try to contact all you get is customer services in the far east. Who come out with some r…” (1★, v31.5.5, 2026-01-13, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 31.6.14 | 8 | 2.00★ | 100% |
| 31.6.13 | 6 | 1.50★ | 100% |
| 31.6.11 | 11 | 1.82★ | 91% |
| 31.6.8 | 8 | 1.12★ | 100% |
| 31.6.7 | 8 | 1.00★ | 100% |
| 31.6.6 | 19 | 1.32★ | 95% |
Versions with fewer than 5 reviews in the sample are left out.
Is Asda your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Asda Stores Ltd or Apple.
More popular app reports
- Argos reviews (55% of 300 recent App Store reviews at 1–3★)
- ASOS reviews (42% of 300 recent App Store reviews at 1–3★)
- Boots reviews (50% of 300 recent App Store reviews at 1–3★)
- Ocado reviews (41% of 300 recent App Store reviews at 1–3★)
- Sainsbury's reviews (74% of 300 recent App Store reviews at 1–3★)
- Railcard reviews (50% of 300 recent App Store reviews at 1–3★)
- NatWest reviews (28% of 300 recent App Store reviews at 1–3★)
- My O2 reviews (98% of 300 recent App Store reviews at 1–3★)
All UK & European apps in this batch · Popular US apps · All app complaint reports
FAQ
What do Asda users complain about most?
In 292 English-language 1–3★ App Store reviews from 2025-12-05 to 2026-10-21, the most-mentioned theme was bugs (53%) and the most-mentioned issue was “fix in-use crashes and freezes” (54 reviews).
How many Asda App Store reviews are negative?
292 of 300 recent reviews (97%) gave 1–3 stars. Average rating in this sample: 1.37★.