WestJet reviews: what App Store users complain about
We read the 300 most recent App Store reviews of WestJet (by WestJet Airlines Ltd) from 3 storefronts, dated 25 November 2024 to 19 October 2026. Average rating in this sample: 1.78★. All-time App Store rating: 3.9★ from 7k ratings. 262 reviews (87%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 25 | 8% |
| 4★ | 13 | 4% |
| 3★ | 23 | 8% |
| 2★ | 49 | 16% |
| 1★ | 190 | 63% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 7 | 2.43★ | 71% |
| September 2026 | 10 | 1.90★ | 80% |
| August 2026 | 12 | 1.42★ | 92% |
| July 2026 | 9 | 1.78★ | 89% |
| June 2026 | 6 | 1.33★ | 100% |
| May 2026 | 16 | 2.06★ | 75% |
What 1–3★ reviews mention
262 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 103 | 39% |
| Pricing / subscription | 56 | 21% |
| Performance | 37 | 14% |
| Crashes / freezes | 29 | 11% |
| Feature requests | 18 | 7% |
| UX / design | 15 | 6% |
| Ads | 3 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 54 of 262 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’ve been trying to book a WestJet vacation for three days. The site crashes constantly, kicks me out and makes me login again with a new verification code. I called WestJet Vacations online and waited for 63 minutes before hanging up. TAKE MY MONEY. What a horribly run business…” (2★, v7.11.0, 2025-11-10, CA) - Speed up loading: 31 of 262 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“It takes forever to checkin with this app. I have my passport and Nexus information in the app yet I always need to enter it manually, even though it is part of my profile. Other airline apps are significantly faster than Westjet’s annoyingly slow check in process. The app…” (1★, v6.17.4, 2024-12-14, CA) - Answer support requests: 26 of 262 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Trying to buy baggage in app and the website results in an error. Their call wait times are over a half hour without a callback feature. Submitted feedback about the error a month ago, no response and still an issue. I could wait until i get to the airport to buy baggage, which…” (1★, v8.1.1, 2026-01-28, CA) - Fix in-use crashes and freezes: 25 of 262 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Attempted to create an account 3 different times and sign in. All 3 times failed with incorrect details. Stuck me in a closed loop. Very disappointing and poor quality experience. Just before a 5.5 hour flight. Not good enough.” (1★, v7.4.0, 2025-07-11, GB) - Make trials and renewals transparent: 20 of 262 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Booked a flight with econo plus so I could cancel if needed be. Had to pay a $200 cancellation fee, they won’t refund me any money just give me a credit. I have one year to spend this credit, I can use $100 out of my $700 credit toward my next flight. I will never ever book with…” (1★, v7.12.0, 2025-11-26, CA) - Fix notifications: 11 of 262 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Missing crucial features like tracking incoming flight status and push notifications for flight status updates.” (2★, v8.0.1, 2026-01-11, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 9.1.1 | 6 | 2.67★ | 67% |
| 8.7.2 | 5 | 1.00★ | 100% |
| 8.6.0 | 12 | 1.67★ | 92% |
| 8.5.1 | 12 | 2.17★ | 75% |
| 8.4.1 | 6 | 2.00★ | 83% |
| 8.4.0 | 11 | 2.27★ | 82% |
Versions with fewer than 5 reviews in the sample are left out.
Is WestJet your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 3 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with WestJet Airlines Ltd or Apple.
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FAQ
What do WestJet users complain about most?
In 262 English-language 1–3★ App Store reviews from 2024-11-25 to 2026-10-19, the most-mentioned theme was bugs (39%) and the most-mentioned issue was “fix login / account access” (54 reviews).
How many WestJet App Store reviews are negative?
262 of 300 recent reviews (87%) gave 1–3 stars. Average rating in this sample: 1.78★.