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Waze app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Waze Navigation & Live Traffic (Navigation, by Waze Inc.) from 3 storefronts, dated 2026-09-03 to 2026-10-22. Average rating in this sample: 3.67★. Its all-time US App Store rating is 4.8★ from 3.2M ratings. 71 reviews contained a complaint; the biggest theme was bugs (80%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 57 | 80% | 2.2 |
| Feature requests | 35 | 49% | 2.0 |
| UX / design | 18 | 25% | 2.2 |
| Performance | 9 | 13% | 2.2 |
| Crashes / freezes | 3 | 4% | 2.5 |
| Ads | 1 | 1% | 2.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 47 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“This has always been my go to app for travelling. I feel safer when using it because if I make a wrong turn it quickly gets me on the right path again. However, my last two trips it has become possessed. It got all wonky driving through Montreal - for those of…” (2★, v5.23.0.1, CA) - Soften the redesign backlash: 18 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Deleted and downloaded MapQuest cause they changed name of Lake Ontario to a falling USA leader” (1★, v5.23.0.1, CA) - Ship the most requested feature: 19 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Good app for spotting speed/stop cameras. Really like the addition of traffic lights and would like to see dedicated speed bump maker button please. Waze is great app for navigation EXCEPT in the Electric Vehicle mode > it doesn’t show me chargers - it stil…” (2★, v5.25.0.0, CA) - Fix notifications: 13 complaining reviews, avg severity 2.0/3. What to do: Check notification delivery and let users control frequency in settings.
“All sound and notifications are turned on but no sound. Please fix. Thanks.” (1★, v5.26.0.0, US) - Fix features broken by the latest update: 9 complaining reviews, avg severity 2.4/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“Single handedly the best SatNav... or at least it was. UI is good and the navigation decent. But what set it apart from the others was the alerts. However... All warnings of road issues: Debris, broken down vehicles, lane closures and speed camera awareness ha…” (2★, v5.25.0.0, GB) - Answer support requests: 3 complaining reviews, avg severity 2.8/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Waze was good until recent updates where traffic flow stop showing.. logged with customer service but doesn’t seem to find a solution.. traffic flow is active on my settings… Unfortunately I will need to move to Google Maps or Apple Maps” (1★, v5.24.5.1, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 5.26.0.0 | 24 | 2.9 | 33% |
| 5.25.5.0 | 69 | 3.3 | 30% |
| 5.25.0.0 | 55 | 4.4 | 16% |
| 5.24.5.1 | 79 | 4.1 | 22% |
| 5.24.0.1 | 24 | 4.0 | 21% |
| 5.23.0.1 | 49 | 2.9 | 22% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Waze?
In 300 recent App Store reviews (2026-09-03 to 2026-10-22), the most common complaint theme was bugs (80% of complaining reviews), and the top specific issue was “improve content quality” (47 reviews).
How many Waze reviews are negative?
71 of 300 recent reviews (24%) contained a complaint. Average rating in this sample: 3.67★. Its all-time US App Store rating is 4.8★ from 3.2M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Waze Inc..
Compare Waze with rivals
Waze on Android
21% of the 300 newest Google Play reviews contained a complaint (biggest theme: bugs). Waze Google Play complaints
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