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YNAB app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of YNAB (Finance, by You Need A Budget LLC) from 3 storefronts, dated 2023-03-03 to 2026-10-21. Average rating in this sample: 3.03★. Its all-time US App Store rating is 4.8★ from 62K ratings. 167 reviews contained a complaint; the biggest theme was ux / design (49%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| UX / design | 82 | 49% | 2.1 |
| Bugs | 66 | 40% | 2.5 |
| Pricing / subscription | 65 | 39% | 2.3 |
| Feature requests | 54 | 32% | 2.2 |
| Performance | 12 | 7% | 2.4 |
| Crashes / freezes | 2 | 1% | 2.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 69 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Why on earth would you get rid of the beautiful design you had before to go to this ugly tan bloated version?” (1★, v26.33, US) - Simplify navigation: 63 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“I’ve used a lot of financial trackers and this one was so unnecessarily complicated. Too much going on, no clean and easily readable dashboard, too much manual work to categorize things. It’s a pass from me, I’ve had way better apps. Also hardly connects to my…” (1★, v25.22, CA) - Justify or adjust the price: 45 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“The concept of YNAB is good however it is not unique. I’ve struggled with consistent budgeting for years , and find YNAB gets into a mess if you don’t update it regularly enough as actions taken , or not taken, impact future months. On top of that the price…” (2★, v25.31, GB) - Fix login / account access: 20 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Tried signing up with apple account, don’t work. Tried signing up with email, didn’t work. In both cases, I confirmed my email and when I login I get this error: Uh Oh! POST /api/v1/catalog? operation_name=loginUser got HTTP 422: verification_required [id: I…” (1★, v25.36, CA) - Ship the most requested feature: 20 complaining reviews, avg severity 2.1/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I don’t mind the price rises - but the most recent change is absolutely horrendous. I’ve had the app for the best part of 8 years or so and the most recent UI and UX update is torture. Progress bars gone. You can no longer see how much you’ve added to a cate…” (2★, v26.31, GB) - Stop data / progress loss: 17 complaining reviews, avg severity 2.5/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Doesn’t sync to major Canadian banks or even my AmEx account. Waste of time.” (1★, v25.15, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.39 | 11 | 4.0 | 27% |
| 26.38 | 11 | 2.4 | 73% |
| 26.37 | 11 | 3.5 | 45% |
| 26.36 | 11 | 3.1 | 55% |
| 26.35 | 14 | 3.4 | 36% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in YNAB?
In 300 recent App Store reviews (2023-03-03 to 2026-10-21), the most common complaint theme was ux / design (49% of complaining reviews), and the top specific issue was “soften the redesign backlash” (69 reviews).
How many YNAB reviews are negative?
167 of 300 recent reviews (56%) contained a complaint. Average rating in this sample: 3.03★. Its all-time US App Store rating is 4.8★ from 62K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 21 October 2026. We have no relationship with You Need A Budget LLC.
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