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Chase app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Chase Mobile®: Bank & Invest (Banking, by JPMorgan Chase & Co.) from 3 storefronts, dated 2014-06-14 to 2026-10-22. Average rating in this sample: 3.59★. Its all-time US App Store rating is 4.8★ from 9.6M ratings. 103 reviews contained a complaint; the biggest theme was bugs (67%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 69 | 67% | 2.4 |
| Feature requests | 41 | 40% | 2.0 |
| UX / design | 22 | 21% | 2.0 |
| Pricing / subscription | 15 | 15% | 2.3 |
| Crashes / freezes | 9 | 9% | 2.4 |
| Performance | 7 | 7% | 2.3 |
| Ads | 5 | 5% | 1.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 27 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“When I try to sign in or do a transfer I am required to call in to get a code. This is ridiculous. I need to know why this has started. I am considering closing my Vhase accounts if this hideous situation continues.” (1★, v4.794, US) - Answer support requests: 12 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“First I never wanted to be a chase customer in the first place I was looking to purchase a prepaid visa So for over 10 years, I’ve been a customer and experienced number of issues. let’s go ahead and list those in order 1 the pushy man who made me sign up…” (1★, v4.794, US) - Soften the redesign backlash: 12 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The old version can see the business credit card but not this one.” (1★, v4.650, GB) - Ship the most requested feature: 13 complaining reviews, avg severity 1.7/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please add TouchID to login” (3★, v2.540, CA) - Stop data / progress loss: 6 complaining reviews, avg severity 2.2/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“When the update was done I lost my business account linked” (1★, v4.794, US) - Improve content quality: 6 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“App is computing investment portfolio value using incorrect (outdated) prices.” (1★, v4.490, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 4.794 | 100 | 3.3 | 41% |
| 4.732 | 3 | 3.3 | 33% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Chase?
In 300 recent App Store reviews (2014-06-14 to 2026-10-22), the most common complaint theme was bugs (67% of complaining reviews), and the top specific issue was “fix login / account access” (27 reviews).
How many Chase reviews are negative?
103 of 300 recent reviews (34%) contained a complaint. Average rating in this sample: 3.59★. Its all-time US App Store rating is 4.8★ from 9.6M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with JPMorgan Chase & Co..
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