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CVS Pharmacy vs Walgreens: which app has fewer problems?
We compared 300 recent App Store reviews of CVS Pharmacy and 300 recent App Store reviews of Walgreens, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Overall the two pharmacy apps are close: CVS Pharmacy 28%, Walgreens 30% of recent reviews contain a complaint.
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Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| CVS Pharmacy | 4.7★ | 1.7M | 3.79★ | 300 | 28% | 2026-10-20 – 2026-10-22 (3 d) |
| Walgreens | 4.8★ | 7.3M | 3.37★ | 300 | 30% | 2026-10-09 – 2026-10-22 (14 d) |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | CVS Pharmacy | Walgreens |
|---|---|---|
| Bugs | 18% (55) | 17% (51) |
| Crashes / freezes | 1% (4) | 2% (5) |
| Performance | 4% (12) | 9% (26) |
| UX / design | 10% (30) | 6% (18) |
| Pricing / subscription | 2% (6) | 5% (14) |
| Ads | 1% (4) | 0% (1) |
| Feature requests | 11% (32) | 8% (25) |
Verdict: which one has fewer problems?
Across the latest 600 App Store reviews we collected, the two apps have a similar share of reviews with a complaint (CVS Pharmacy 28%, Walgreens 30%). The biggest single difference is in performance (slowness, battery, storage) complaints: 9% of Walgreens reviews mention them, vs 4% for CVS Pharmacy. Each app's own biggest complaint theme: CVS Pharmacy, bugs (55 reviews); Walgreens, bugs (51 reviews). Average star rating in the samples ranges from 3.37★ (Walgreens) to 3.79★ (CVS Pharmacy). Time span of each sample: CVS Pharmacy 3 days (2026-10-20 to 2026-10-22); Walgreens 14 days (2026-10-09 to 2026-10-22). Because CVS Pharmacy's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers.
- Bug complaints: roughly tied (CVS Pharmacy 18%, Walgreens 17% of reviews).
- Crash and freeze complaints: roughly tied (CVS Pharmacy 1%, Walgreens 2% of reviews).
- Fewer performance (slowness, battery, storage) problems: CVS Pharmacy, 4% of its reviews vs 9% for Walgreens.
- Fewer UX / design problems: Walgreens, 6% of its reviews vs 10% for CVS Pharmacy.
- Pricing and subscription complaints: roughly tied (CVS Pharmacy 2%, Walgreens 5% of reviews).
- Ad complaints: roughly tied (CVS Pharmacy 1%, Walgreens 0% of reviews).
- Feature-request complaints: roughly tied (CVS Pharmacy 11%, Walgreens 8% of reviews).
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
CVS Pharmacy
- Simplify navigation (19 reviews, severity 2.0/3)
- Answer support requests (18 reviews, severity 2.0/3)
- Stop data / progress loss (10 reviews, severity 2.3/3)
Biggest theme: bugs. Free PDF
FAQ
Which has fewer problems overall: CVS Pharmacy or Walgreens?
In the most recent App Store reviews we analysed, CVS Pharmacy had the lowest share of reviews with a complaint (28% of 300) and Walgreens the highest (30% of 300). CVS Pharmacy: 84 of 300; Walgreens: 91 of 300.
Which has fewer bug complaints: CVS Pharmacy or Walgreens?
In our samples they are roughly tied: CVS Pharmacy: 55 of 300 recent reviews (18%); Walgreens: 51 of 300 recent reviews (17%).
Which has fewer crash and freeze complaints: CVS Pharmacy or Walgreens?
In our samples they are roughly tied: CVS Pharmacy: 4 of 300 recent reviews (1%); Walgreens: 5 of 300 recent reviews (2%).
Which has fewer pricing and subscription complaints: CVS Pharmacy or Walgreens?
In our samples they are roughly tied: CVS Pharmacy: 6 of 300 recent reviews (2%); Walgreens: 14 of 300 recent reviews (5%).
Which has fewer ad complaints: CVS Pharmacy or Walgreens?
In our samples they are roughly tied: CVS Pharmacy: 4 of 300 recent reviews (1%); Walgreens: 1 of 300 recent reviews (0%).
Which is rated higher on the App Store: CVS Pharmacy or Walgreens?
All-time US App Store ratings: CVS Pharmacy 4.7★ from 1.7M ratings; Walgreens 4.8★ from 7.3M ratings. Walgreens is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
How recent is this CVS Pharmacy vs Walgreens data?
Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): CVS Pharmacy: 300 reviews over 3 days (2026-10-20 to 2026-10-22); Walgreens: 300 reviews over 14 days (2026-10-09 to 2026-10-22). It is a snapshot of current problems, not all-time quality.
What is the most common complaint about CVS Pharmacy and Walgreens?
CVS Pharmacy: bugs (55 of 300 reviews), top-ranked fix: “simplify navigation”; Walgreens: bugs (51 of 300 reviews), top-ranked fix: “answer support requests”.
Full reports
- CVS Pharmacy reviews: top complaints and what users want fixed
- Walgreens reviews: top complaints and what users want fixed
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