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Fitbit app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Google Health (Fitbit) (Fitness, by Google) from 3 storefronts, dated 2026-08-26 to 2026-10-22. Average rating in this sample: 1.65★. Its all-time US App Store rating is 4.5★ from 708K ratings. 265 reviews contained a complaint; the biggest theme was bugs (73%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 194 | 73% | 2.4 |
| UX / design | 117 | 44% | 2.4 |
| Feature requests | 110 | 42% | 2.4 |
| Performance | 66 | 25% | 2.4 |
| Pricing / subscription | 25 | 9% | 2.6 |
| Crashes / freezes | 20 | 8% | 2.7 |
| Ads | 1 | 0% | 2.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 148 complaining reviews, avg severity 2.5/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I primarily use Fitbit for sleep tracking. My experience with the new app has been disappointing. The most notable problem with the app is its inaccuracy, but even the way data is presented is much less useful than offered in the original app. On my very first…” (1★, v5.10, US) - Stop data / progress loss: 97 complaining reviews, avg severity 2.4/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“My Fitbit died just before the transition and had I known how flaky this app is, I would have never wasted my money on a new device. I see less data, and have to hard reset my device almost weekly to get it to synchronize, thus losing data. What’s the point if…” (1★, v5.06.1, CA) - Improve content quality: 76 complaining reviews, avg severity 2.4/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I have been a Fitbit user for over 10 years and I used to love how easy it was to view my health metrics and trends across time. But I am so frustrated with the new google health app. I feel like I’m on the wrong app when I open it, where are my metrics? The o…” (1★, v5.10, CA) - Simplify navigation: 62 complaining reviews, avg severity 2.5/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“It was so easy to compare my day in Fitbit and track everything casually. Everything is compartmented and hard to find now 😕” (3★, v5.07, CA) - Ship the most requested feature: 63 complaining reviews, avg severity 2.3/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“If someone catches you in a dark alley and tells you to give them your watch, and you have no option other than comply, that is a robbery. This specific robber then proceeded to smash my watch with a rock and then gave it back. It’s entirely broken and doesn’t…” (1★, v5.10, CA) - Fix features broken by the latest update: 56 complaining reviews, avg severity 2.4/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“I have been waiting MONTHS just to see my data in units of KILOJOULES instead of calories because the settings stopped working after 10 years. editing this review because the developers unhelpfully responded by telling me how to change the settings. as I s…” (1★, v5.09, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 5.10 | 184 | 1.7 | 90% |
| 5.09 | 28 | 1.7 | 71% |
| 5.08.1 | 17 | 1.6 | 94% |
| 5.08 | 24 | 1.6 | 92% |
| 5.07 | 38 | 1.7 | 87% |
| 5.06.1 | 9 | 1.2 | 100% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Fitbit?
In 300 recent App Store reviews (2026-08-26 to 2026-10-22), the most common complaint theme was bugs (73% of complaining reviews), and the top specific issue was “soften the redesign backlash” (148 reviews).
How many Fitbit reviews are negative?
265 of 300 recent reviews (88%) contained a complaint. Average rating in this sample: 1.65★. Its all-time US App Store rating is 4.5★ from 708K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Google.
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