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CVS Pharmacy app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of CVS Health (Pharmacy, by CVS Pharmacy) from 1 storefronts, dated 2026-10-20 to 2026-10-22. Average rating in this sample: 3.79★. Its all-time US App Store rating is 4.7★ from 1.7M ratings. 84 reviews contained a complaint; the biggest theme was bugs (65%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 55 | 65% | 2.1 |
| Feature requests | 32 | 38% | 1.9 |
| UX / design | 30 | 36% | 2.0 |
| Performance | 12 | 14% | 2.0 |
| Pricing / subscription | 6 | 7% | 1.9 |
| Crashes / freezes | 4 | 5% | 2.5 |
| Ads | 4 | 5% | 1.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Simplify navigation: 19 complaining reviews, avg severity 2.0/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Hard to find what I need. Virtual assistant can’t answer any questions. Received an email to check my good faith estimate and after 20 minutes of trying to find it I give up. The app sucks.” (1★, v26.10.32, US) - Answer support requests: 18 complaining reviews, avg severity 2.0/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Worst customer service ever 30mins for 1 item to refill just ridiculous and the worst responses to receive from staff members unpleasant and unacceptable and unprofessional and unprofessional customer service” (1★, v26.10.30, US) - Stop data / progress loss: 10 complaining reviews, avg severity 2.3/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I will be looking for a new pharmacy provider as CVS no longer provides data to Apple health. I will reconsider CVS if that changes.” (1★, v26.10.31, US) - Soften the redesign backlash: 11 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Thanks to the new call back unable to get in touch with anyone. Rediculous method for answering questions about something as important as medications” (1★, v26.9.55, US) - Fix notifications: 12 complaining reviews, avg severity 1.8/3. What to do: Check notification delivery and let users control frequency in settings.
“Too many reminders to check in. Ok, so my check in time for my flu and covid shots was @ 0945. It is now 1025 and I still get reminders every few minutes even after I did get the shots. And!!! I went to cancel it and I still get those notifications. PLE…” (1★, v26.10.30, US) - Improve content quality: 11 complaining reviews, avg severity 1.9/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Asked for a medication to be filled and you filled the other one.” (2★, v26.9.55, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.10.32 | 33 | 4.1 | 24% |
| 26.10.31 | 33 | 3.1 | 42% |
| 26.10.30 | 26 | 3.3 | 31% |
| 26.9.55 | 208 | 3.9 | 26% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in CVS Pharmacy?
In 300 recent App Store reviews (2026-10-20 to 2026-10-22), the most common complaint theme was bugs (65% of complaining reviews), and the top specific issue was “simplify navigation” (19 reviews).
How many CVS Pharmacy reviews are negative?
84 of 300 recent reviews (28%) contained a complaint. Average rating in this sample: 3.79★. Its all-time US App Store rating is 4.7★ from 1.7M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with CVS Pharmacy.
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