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Starling Bank app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Starling - Mobile Banking (Banking, by STARLING BANK LIMITED) from 4 storefronts, dated 2019-03-04 to 2026-10-22. Average rating in this sample: 4.08★. Its all-time US App Store rating is 4.9★ from 2,791 ratings. 54 reviews contained a complaint; the biggest theme was feature requests (44%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Feature requests | 24 | 44% | 1.9 |
| Bugs | 20 | 37% | 2.4 |
| UX / design | 20 | 37% | 1.9 |
| Pricing / subscription | 5 | 9% | 1.8 |
| Performance | 4 | 7% | 2.7 |
| Crashes / freezes | 2 | 4% | 2.6 |
| Ads | 1 | 2% | 1.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Ship the most requested feature: 16 complaining reviews, avg severity 1.6/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I’ve been waiting to switch to Starling for a while, but I’m holding off until the Spaces feature offers better options for sharing money with other Starling users. Revolut’s Group Pockets are a great example of how this could work. They play a crucial role i…” (3★, v4.67.0, GB) - Simplify navigation: 12 complaining reviews, avg severity 2.0/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“It’s often tricky finding your way initially in new apps but I found this one to be not particularly intuitive. I’ve used other banking apps but I struggled with this one. Fortunately the online Help feature came to the rescue each time to enable me to achieve…” (3★, v4.72.0, GB) - Fix login / account access: 10 complaining reviews, avg severity 2.3/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Starling is a good banking app, but changing to a new phone is one of the worst banking app experiences I’ve had. The new phone transfer process is clunky, unclear and feels poorly designed from start to finish. The identity verification flow isn’t intuitive,…” (3★, v4.68.0, GB) - Soften the redesign backlash: 10 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“They changed to this horrible new design which you can’t change back to! Bring back the old option to change the app. And fire your graphic design person, this rebrand is disgusting!” (1★, v4.21.0, AU) - Answer support requests: 7 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Monthly statements now are created on the 10th of the next month. The August 2026 changes make it harder now to access bank statements not easier and in my opinion the old system was better where you could generate statements according to custom date such as o…” (1★, v4.72.0, GB) - Make trials and renewals transparent: 2 complaining reviews, avg severity 1.6/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Charged 7£ for a deposit of 1000£ to my account.” (1★, v4.66.0, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 4.72.0 | 10 | 2.0 | 80% |
| 4.71.1 | 31 | 4.1 | 13% |
| 4.70.0 | 40 | 4.3 | 8% |
| 4.69.0 | 20 | 4.2 | 30% |
| 4.68.0 | 61 | 4.0 | 10% |
| 4.67.0 | 41 | 4.6 | 10% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Starling Bank?
In 300 recent App Store reviews (2019-03-04 to 2026-10-22), the most common complaint theme was feature requests (44% of complaining reviews), and the top specific issue was “ship the most requested feature” (16 reviews).
How many Starling Bank reviews are negative?
54 of 300 recent reviews (18%) contained a complaint. Average rating in this sample: 4.08★. Its all-time US App Store rating is 4.9★ from 2,791 ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with STARLING BANK LIMITED.
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