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Vrbo app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Vrbo: Vacation Rentals (Travel, by HomeAway.com, Inc.) from 3 storefronts, dated 2025-08-10 to 2026-10-22. Average rating in this sample: 3.03★. Its all-time US App Store rating is 4.8★ from 3.3M ratings. 110 reviews contained a complaint; the biggest theme was bugs (51%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 56 | 51% | 2.3 |
| Pricing / subscription | 47 | 43% | 2.2 |
| Feature requests | 44 | 40% | 2.2 |
| UX / design | 24 | 22% | 2.3 |
| Performance | 8 | 7% | 2.3 |
| Crashes / freezes | 4 | 4% | 2.6 |
| Ads | 2 | 2% | 2.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 58 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Absolutely no help from the VrboCare team, once the home owner cancelled stay. Original booking was for a 4 bed home with pool and was offered a 1 bed apartment as an alternative. When I asked for a manager to contact me about this shocking service, still awai…” (1★, v2025.48, GB) - Improve content quality: 20 complaining reviews, avg severity 2.3/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“VRBO doesn’t stand by their product, and is not much help when something goes wrong. Will stay at hotels or use Airbnb if we need a house when we travel in the future. So disappointing on many levels. So many listings are not accurate, especially abroad.” (1★, v2026.42, US) - Make trials and renewals transparent: 12 complaining reviews, avg severity 2.3/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I booked a trip and have been trying to cancel for days and there is no way for me to do it through VRBO or the host. It just says booking not found. When I figure out how to cancel. I’m cancelling all my reservations and not using VRBO again as it’s almost…” (1★, v2026.19, CA) - Soften the redesign backlash: 9 complaining reviews, avg severity 2.4/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The app constantly changes the location of where I want to look at homes every time I go to the map. What a pain!” (1★, v2026.42, US) - Fix login / account access: 8 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I have to get an email code and a text message code every time I try to log on. Really irritating. Just can’t seem to stay logged in so I give up on properties in the end as too much faffing” (1★, v2025.32, GB) - Ship the most requested feature: 10 complaining reviews, avg severity 2.0/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Can you provide manual filter option please - the AI version doesn’t work for basic things like villa with pool.” (1★, v2025.39, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 2026.42 | 29 | 2.8 | 38% |
| 2026.41 | 26 | 3.5 | 27% |
| 2026.40 | 6 | 4.0 | 17% |
| 2026.39 | 6 | 4.0 | 17% |
| 2026.38 | 4 | 2.8 | 25% |
| 2026.37 | 4 | 1.8 | 50% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Vrbo?
In 300 recent App Store reviews (2025-08-10 to 2026-10-22), the most common complaint theme was bugs (51% of complaining reviews), and the top specific issue was “answer support requests” (58 reviews).
How many Vrbo reviews are negative?
110 of 300 recent reviews (37%) contained a complaint. Average rating in this sample: 3.03★. Its all-time US App Store rating is 4.8★ from 3.3M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with HomeAway.com, Inc..
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