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United Airlines app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of United Airlines (Travel, by United Airlines) from 3 storefronts, dated 2025-07-17 to 2026-10-22. Average rating in this sample: 2.62★. Its all-time US App Store rating is 4.8★ from 8.4M ratings. 181 reviews contained a complaint; the biggest theme was bugs (67%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 121 | 67% | 2.2 |
| Feature requests | 93 | 51% | 2.1 |
| UX / design | 68 | 38% | 2.1 |
| Pricing / subscription | 65 | 36% | 2.0 |
| Performance | 25 | 14% | 2.4 |
| Crashes / freezes | 11 | 6% | 2.5 |
| Ads | 2 | 1% | 1.5 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Simplify navigation: 27 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“UI sucks and is hard to navigate.” (1★, v4.2.69, CA) - Fix login / account access: 21 complaining reviews, avg severity 2.3/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Apps are supposed to make your life easier but the amount of times I had to send an authorization code to an email, then a phone and back again just to check in was ridiculous. I now have 4 emails and 2 texts when I knew my original password. I was already log…” (1★, v4.2.100, US) - Justify or adjust the price: 18 complaining reviews, avg severity 1.7/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“It seems grossly unfair to non American customers to force them to have to pay 50% higher costs for checking in bags.” (1★, v4.2.85, GB) - Answer support requests: 12 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“The customer service is the worst I never seen through in my travels experiences. Call center waiting 1h without get someone, counter service make a line up 6 hour before get assistance. 🤮” (1★, v4.2.87, CA) - Speed up loading: 11 complaining reviews, avg severity 2.3/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“App is very slow to load flight booking options. It takes minutes to load a booking query. The app also raises flight prices for the same flights with every subsequent query when trying to find the best and most economical flight plan.” (1★, v4.2.100, US) - Fix in-use crashes and freezes: 10 complaining reviews, avg severity 2.5/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Crashes repeatedly, stalls, freezes, inconsistent boarding updates and more. Needs major reliability improvements.” (2★, v4.2.76, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 4.2.101 | 18 | 3.1 | 44% |
| 4.2.100 | 31 | 3.4 | 35% |
| 4.2.99 | 58 | 3.0 | 47% |
| 4.2.97 | 4 | 1.0 | 100% |
| 4.2.95 | 9 | 1.7 | 89% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in United Airlines?
In 300 recent App Store reviews (2025-07-17 to 2026-10-22), the most common complaint theme was bugs (67% of complaining reviews), and the top specific issue was “simplify navigation” (27 reviews).
How many United Airlines reviews are negative?
181 of 300 recent reviews (60%) contained a complaint. Average rating in this sample: 2.62★. Its all-time US App Store rating is 4.8★ from 8.4M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with United Airlines.
Compare United Airlines with rivals
- Delta vs United Airlines vs American Airlines: which has fewer problems?
- United Airlines vs Southwest: which has fewer problems?
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