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Airbnb vs Vrbo: which app has fewer problems?

We compared 300 recent App Store reviews of Airbnb and 300 recent App Store reviews of Vrbo, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Vrbo has the fewest complaints overall: 37% of its recent reviews contain a complaint, vs 57% for Airbnb.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Airbnb	4.8★	703K	1.5★	300	57%	2026-03-16 – 2026-10-22 (221 d)
Vrbo	4.8★	3.3M	3.03★	300	37%	2025-08-10 – 2026-10-22 (439 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Airbnb	Vrbo
Bugs	23% (69)	19% (56)
Crashes / freezes	4% (11)	1% (4)
Performance	1% (4)	3% (8)
UX / design	8% (23)	8% (24)
Pricing / subscription	30% (91)	16% (47)
Ads	0% (1)	1% (2)
Feature requests	14% (41)	15% (44)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, Vrbo has the lowest share of reviews with a complaint (37%) and Airbnb the highest (57%). The biggest single difference is in pricing and subscription complaints: 30% of Airbnb reviews mention them, vs 16% for Vrbo. Each app's own biggest complaint theme: Airbnb, pricing / subscription (91 reviews); Vrbo, bugs (56 reviews). Average star rating in the samples ranges from 1.5★ (Airbnb) to 3.03★ (Vrbo). Time span of each sample: Airbnb 221 days (2026-03-16 to 2026-10-22); Vrbo 439 days (2025-08-10 to 2026-10-22). The samples cover comparable periods, so the comparison is reasonably like-for-like. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.

Fewer bug problems: Vrbo, 19% of its reviews vs 23% for Airbnb.
Crash and freeze complaints: roughly tied (Airbnb 4%, Vrbo 1% of reviews).
Performance (slowness, battery, storage) complaints: roughly tied (Airbnb 1%, Vrbo 3% of reviews).
UX / design complaints: roughly tied (Airbnb 8%, Vrbo 8% of reviews).
Fewer pricing and subscription problems: Vrbo, 16% of its reviews vs 30% for Airbnb.
Ad complaints: roughly tied (Airbnb 0%, Vrbo 1% of reviews).
Feature-request complaints: roughly tied (Airbnb 14%, Vrbo 15% of reviews).

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Airbnb

Answer support requests (113 reviews, severity 2.4/3)
Soften the redesign backlash (28 reviews, severity 2.4/3)
Fix login / account access (19 reviews, severity 2.6/3)

Biggest theme: pricing / subscription. Free PDF

Vrbo

Answer support requests (58 reviews, severity 2.3/3)
Improve content quality (20 reviews, severity 2.3/3)
Make trials and renewals transparent (12 reviews, severity 2.3/3)

Biggest theme: bugs. Free PDF

FAQ

Which has fewer problems overall: Airbnb or Vrbo?

In the most recent App Store reviews we analysed, Vrbo had the lowest share of reviews with a complaint (37% of 300) and Airbnb the highest (57% of 300). Airbnb: 171 of 300; Vrbo: 110 of 300.

Which has fewer bug complaints: Airbnb or Vrbo?

Vrbo. Airbnb: 69 of 300 recent reviews (23%); Vrbo: 56 of 300 recent reviews (19%).

Which has fewer crash and freeze complaints: Airbnb or Vrbo?

In our samples they are roughly tied: Airbnb: 11 of 300 recent reviews (4%); Vrbo: 4 of 300 recent reviews (1%).

Which has fewer pricing and subscription complaints: Airbnb or Vrbo?

Vrbo. Airbnb: 91 of 300 recent reviews (30%); Vrbo: 47 of 300 recent reviews (16%).

Which has fewer ad complaints: Airbnb or Vrbo?

In our samples they are roughly tied: Airbnb: 1 of 300 recent reviews (0%); Vrbo: 2 of 300 recent reviews (1%).

Which is rated higher on the App Store: Airbnb or Vrbo?

All-time US App Store ratings: Airbnb 4.8★ from 703K ratings; Vrbo 4.8★ from 3.3M ratings. Vrbo is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Airbnb vs Vrbo data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Airbnb: 300 reviews over 221 days (2026-03-16 to 2026-10-22); Vrbo: 300 reviews over 439 days (2025-08-10 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Airbnb and Vrbo?

Airbnb: pricing / subscription (91 of 300 reviews), top-ranked fix: “answer support requests”; Vrbo: bugs (56 of 300 reviews), top-ranked fix: “answer support requests”.

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