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Airbnb app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Airbnb (Travel, by Airbnb, Inc.) from 3 storefronts, dated 2026-03-16 to 2026-10-22. Average rating in this sample: 1.5★. Its all-time US App Store rating is 4.8★ from 703K ratings. 171 reviews contained a complaint; the biggest theme was pricing / subscription (53%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 91 | 53% | 2.4 |
| Bugs | 69 | 40% | 2.5 |
| Feature requests | 41 | 24% | 2.3 |
| UX / design | 23 | 13% | 2.2 |
| Crashes / freezes | 11 | 6% | 2.8 |
| Performance | 4 | 2% | 2.2 |
| Ads | 1 | 1% | 1.5 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 113 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Do not trust this app with your travel plans. Airbnb abruptly canceled a fully paid, confirmed reservation and permanently deactivated my account with zero explanation. To make matters worse, their automated system triggered a domino ban that immediately wiped…” (1★, v26.41, US) - Soften the redesign backlash: 28 complaining reviews, avg severity 2.4/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“App doesn’t work on my iPhone 8. I’m a host so I can no longer accept bookings on my phone! AirBnB should allow bookings to be made on earlier versions of the app - nothing has changed on that front, the upgrade is for fancier graphics. Stupid. I will cease ho…” (1★, v25.09.1, GB) - Fix login / account access: 19 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Was great until they wont verify my email after already sending a code to my email to log in. and wont let me rent a house after ive submitted multiple appeals.” (1★, v26.41, US) - Justify or adjust the price: 21 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“All deals on Airbnb are so expensive. Recently, I searched for 4 trips - Ottawa, NY, Vermont and Missouri. I couldn’t find a single decent deal. Don’t know what’s going on .. PriceLine is able to offer better prices with excellent amenities. The only reason…” (1★, v26.41, US) - Improve content quality: 15 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Airbnb not interested in removing these inaccuracies. For example you cannot send Airbnb support screenshots of messages from hosts saying their property does not in fact have the facilities advertised. Airbnb says its own cover policies do not apply because y…” (2★, v26.25, GB) - Simplify navigation: 12 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Terrible app. Very confusing, not build for hosts.” (1★, v26.13, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.43 | 6 | 1.0 | 33% |
| 26.42 | 55 | 1.5 | 47% |
| 26.41 | 31 | 1.2 | 65% |
| 26.40 | 24 | 1.4 | 67% |
| 26.39 | 9 | 1.2 | 44% |
| 26.38.1 | 8 | 1.8 | 50% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Airbnb?
In 300 recent App Store reviews (2026-03-16 to 2026-10-22), the most common complaint theme was pricing / subscription (53% of complaining reviews), and the top specific issue was “answer support requests” (113 reviews).
How many Airbnb reviews are negative?
171 of 300 recent reviews (57%) contained a complaint. Average rating in this sample: 1.5★. Its all-time US App Store rating is 4.8★ from 703K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Airbnb, Inc..
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