Visible reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Visible mobile (by Visible Service LLC) from 2 storefronts, dated 31 July 2026 to 22 October 2026. Average rating in this sample: 2.82★. All-time App Store rating: 4.6★ from 241k ratings. 176 reviews (59%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 104 | 35% |
| 4★ | 20 | 7% |
| 3★ | 21 | 7% |
| 2★ | 27 | 9% |
| 1★ | 128 | 43% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 82 | 2.83★ | 57% |
| September 2026 | 117 | 2.65★ | 65% |
| August 2026 | 96 | 2.98★ | 53% |
| July 2026 | 5 | 3.40★ | 40% |
What 1–3★ reviews mention
175 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 63 | 36% |
| Pricing / subscription | 51 | 29% |
| Performance | 24 | 14% |
| Feature requests | 16 | 9% |
| Crashes / freezes | 10 | 6% |
| UX / design | 5 | 3% |
| Ads | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 34 of 175 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“How on earth I cannot login to my Visible account on the app when I'm PHYSICALLY staring at my account from the website? Riddle me that.” (1★, v6.0.3, 2026-09-26, US) - Answer support requests: 30 of 175 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“If you have your bank account to where you have to authorize purchases then you don’t have the option to force a payment through unless the service is cut off and the whole thing is supposably fully automated so a real person helping is out of the question and contacting support…” (1★, v6.0.5, 2026-10-10, US) - Speed up loading: 24 of 175 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The service is only good the first few days then it’s extremely slow. Getting into the app takes forever as well!” (1★, v6.0.5, 2026-10-09, US) - Fix in-use crashes and freezes: 10 of 175 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Hasn’t worked in months. Signs on ok but then screen is frozen then just crashes.” (1★, v5.7.4, 2026-08-16, US) - Make trials and renewals transparent: 9 of 175 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Worst Service Ever!! Visible activated my Account a week after it stopped working they gave me 7 unresolved case numbers then Told me they Released my Phone number I Ported Over then Closed my Account The Denied It Ever Exist I Am A Victim Of Identity Theft Now Because of Visible…” (1★, v5.7.3, 2026-08-03, US) - Improve content quality: 9 of 175 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I’m currently sitting in SOS mode using WiFi because lately Visible’s service has been absolutely horrific. This seems to be becoming more and more of a trend. Having absolutely zero data. AND you have to pay $30?! If you’re looking for wireless service - I’d highly recommend loo…” (1★, v5.7.5, 2026-08-29, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.0.7 | 10 | 2.70★ | 70% |
| 6.0.6 | 19 | 3.89★ | 26% |
| 6.0.5 | 40 | 2.42★ | 68% |
| 6.0.4 | 10 | 3.10★ | 50% |
| 6.0.3 | 23 | 2.96★ | 61% |
| 6.0.1 | 51 | 2.57★ | 67% |
Versions with fewer than 5 reviews in the sample are left out.
Is Visible your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 2 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Visible Service LLC or Apple.
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FAQ
What do Visible users complain about most?
In 175 English-language 1–3★ App Store reviews from 2026-07-31 to 2026-10-22, the most-mentioned theme was bugs (36%) and the most-mentioned issue was “fix login / account access” (34 reviews).
How many Visible App Store reviews are negative?
176 of 300 recent reviews (59%) gave 1–3 stars. Average rating in this sample: 2.82★.