Cox reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Cox App by Spectrum (by Cox Communications, Inc.) from 1 storefronts, dated 23 August 2026 to 22 October 2026. Average rating in this sample: 1.87★. All-time App Store rating: 4.6★ from 677k ratings. 252 reviews (84%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 47 | 16% |
| 4★ | 1 | 0% |
| 3★ | 21 | 7% |
| 2★ | 27 | 9% |
| 1★ | 204 | 68% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 102 | 1.59★ | 91% |
| September 2026 | 154 | 1.97★ | 81% |
| August 2026 | 44 | 2.14★ | 77% |
What 1–3★ reviews mention
252 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 132 | 52% |
| Bugs | 55 | 22% |
| Performance | 13 | 5% |
| Feature requests | 10 | 4% |
| Crashes / freezes | 8 | 3% |
| UX / design | 2 | 1% |
| Ads | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 36 of 252 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I am one of the Cox customers coming over to Spectrum, and for the past three days I have not been able to sign in. I can get through the username and password and get to the tooth factor authentication, but there’s no verify button to go any further. I have uninstalled and reins…” (1★, v3.71.0, 2026-09-22, US) - Justify or adjust the price: 34 of 252 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I pay too much for the amount of “outages” that happened in my area. I work from home and it’s a constant issue that interferes with my professional life.” (1★, v3.71.0, 2026-10-10, US) - Answer support requests: 30 of 252 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’ve had cox for 33 years. The internet has never been reliable. Cox customer support didn’t care. So I canceled service. They are NOT good with customer service. Very rude.” (1★, v3.71.0, 2026-10-04, US) - Make trials and renewals transparent: 27 of 252 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I was overcharged $25 because my credit card was stolen and I forgot to update my credit card on file but was never late on any payments. They rather lose me as a customer than give me a $25 credit for something I should not have been charged for in the first place. Thank goodnes…” (1★, v3.71.0, 2026-09-19, US) - Speed up loading: 12 of 252 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Since you’ve switched over to the new company, WiFi is slower making my apps buffer. Never had a problem with Cox.” (2★, v3.69.1, 2026-09-01, US) - Stop data / progress loss: 9 of 252 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“The only reason I gave a bad review was because normally I get a call or text of my due date bill this time I feel since a new company was combined I don’t get any reminders of my bill causing to be suspended, aside from “ well don’t you know when ur bill is due “ a reminder alwa…” (1★, v3.71.0, 2026-10-09, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 3.71.0 | 179 | 1.83★ | 85% |
| 3.70.0 | 34 | 1.44★ | 91% |
| 3.69.2 | 36 | 1.92★ | 86% |
| 3.69.1 | 11 | 2.64★ | 64% |
| 3.69.0 | 40 | 2.15★ | 78% |
Versions with fewer than 5 reviews in the sample are left out.
Is Cox your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Cox Communications, Inc. or Apple.
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FAQ
What do Cox users complain about most?
In 252 English-language 1–3★ App Store reviews from 2026-08-23 to 2026-10-22, the most-mentioned theme was pricing / subscription (52%) and the most-mentioned issue was “fix login / account access” (36 reviews).
How many Cox App Store reviews are negative?
252 of 300 recent reviews (84%) gave 1–3 stars. Average rating in this sample: 1.87★.