Arlo Secure reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Arlo Secure: Home Security (by Arlo Technologies, Inc.) from 13 storefronts, dated 21 September 2026 to 22 October 2026. Average rating in this sample: 2.33★. All-time App Store rating: 4.2★ from 422k ratings. 215 reviews (72%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 60 | 20% |
| 4★ | 25 | 8% |
| 3★ | 24 | 8% |
| 2★ | 36 | 12% |
| 1★ | 155 | 52% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 219 | 2.25★ | 73% |
| September 2026 | 81 | 2.54★ | 68% |
What 1–3★ reviews mention
151 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 47 | 31% |
| Bugs | 34 | 23% |
| Performance | 22 | 15% |
| Feature requests | 11 | 7% |
| UX / design | 10 | 7% |
| Ads | 8 | 5% |
| Crashes / freezes | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 18 of 151 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“The latest update has removed the recordings from my Arlo Pro cameras which are on a supported legacy plan. I have to now use my older iPhone running the older app version to view my camera recordings. Also no customer support. Thanks Arlo” (1★, v7.0.0, 2026-09-30, GB) - Fix notifications: 17 of 151 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“This app does not work. It’s a joke every month you pay a different price. With the premium package they promise video advisors. I was not notified that someone tried to break into my apartment at all. Very dissatisfied. I then downgraded I purchased there plan for 19.99 equaling…” (1★, v6.46.0, 2026-09-24, US) - Make trials and renewals transparent: 15 of 151 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Doorbell stopped working. They couldn’t fix it and refused to provide a prorated refund of the monthly fee when I cancelled.” (1★, v7.4.0, 2026-10-22, US) - Speed up loading: 12 of 151 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“It’s been a while since I’ve used the app due to electrical issues with my doorbell. However, now since that issue is fixed one thing I immediately noticed that’s different is that when I receive notifications of motion detected I no longer get to see previews of it on my notific…” (3★, v7.1.0, 2026-10-08, US) - Stop data / progress loss: 11 of 151 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“My review was responded to by the developer and then removed. They ask for me to email a screenshot of my review and four other items so I return here to screenshot the review… and nothing. No review and no rating. Their support is a joke and they will leave you hanging. IF thei…” (1★, v7.1.0, 2026-10-08, US) - Fix features broken by the latest update: 9 of 151 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Doorbell camera stopped working right after the one year warranty expired. Paid $87 for it plus pay $20 a month to get a runaround from their support. Unfortunately, I have other cameras on the system, so I have to continue using this, but will slowly upgrade to something else.” (1★, v7.1.0, 2026-10-06, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 7.4.0 | 8 | 1.25★ | 100% |
| 7.3.0 | 23 | 2.74★ | 65% |
| 7.2.0 | 58 | 1.98★ | 78% |
| 7.1.0 | 80 | 2.49★ | 68% |
| 7.0.0 | 45 | 2.00★ | 80% |
| 6.46.0 | 79 | 2.51★ | 68% |
Versions with fewer than 5 reviews in the sample are left out.
Is Arlo Secure your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 13 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Arlo Technologies, Inc. or Apple.
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FAQ
What do Arlo Secure users complain about most?
In 151 English-language 1–3★ App Store reviews from 2026-09-21 to 2026-10-22, the most-mentioned theme was pricing / subscription (31%) and the most-mentioned issue was “answer support requests” (18 reviews).
How many Arlo Secure App Store reviews are negative?
215 of 300 recent reviews (72%) gave 1–3 stars. Average rating in this sample: 2.33★.