myCricket reviews: what App Store users complain about
We read the 300 most recent App Store reviews of myCricket App (by Cricket Wireless, LLC) from 1 storefronts, dated 8 July 2026 to 22 October 2026. Average rating in this sample: 2.13★. All-time App Store rating: 4.7★ from 224k ratings. 221 reviews (74%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 75 | 25% |
| 4★ | 4 | 1% |
| 3★ | 4 | 1% |
| 2★ | 20 | 7% |
| 1★ | 197 | 66% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 42 | 2.12★ | 76% |
| September 2026 | 73 | 2.19★ | 71% |
| August 2026 | 109 | 2.31★ | 69% |
| July 2026 | 76 | 1.83★ | 82% |
What 1–3★ reviews mention
221 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 85 | 38% |
| Bugs | 43 | 19% |
| Feature requests | 12 | 5% |
| Performance | 12 | 5% |
| Crashes / freezes | 8 | 4% |
| UX / design | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 48 of 221 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’m trying to add lines for my family to get a deal but the orders keep getting cancelled. I started service 2 weeks ago with my new phone. The service and phone are great, but the customer support and store reps are absolutely useless. Also, stores can’t match online deals, b…” (1★, v5.1.6, 2026-07-28, US) - Fix login / account access: 28 of 221 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“This app, along with everything related to Cricket service, is like a first version of a preproduction service or tool. It’s never been quality tested. It sucks. It doesn’t provide what you need like billing history and when you try to sign in to your account, it wants to send yo…” (1★, v5.2.1, 2026-10-21, US) - Make trials and renewals transparent: 21 of 221 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I am very upset with cricket wireless while in a cricket store I called customer service to cancel one of my lines. Even after she repeated the number back to me she proceeded to cancel my phone number I was using not the right one. I just paid my $60 bill. I’ve been waiting for…” (1★, v5.1.9, 2026-09-22, US) - Speed up loading: 10 of 221 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Look: I’ve been with Cricket for a long time. I’m a loyal customer. But the service lately has been mind-numbingly slow, to the point where I can’t use it. I don’t know if I’m being throttled or not. What I do know is that if it doesn’t resolve soon, I am done with Cricket. To sa…” (1★, v5.1.9, 2026-09-02, US) - Fix in-use crashes and freezes: 6 of 221 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I have tried to refer 3 different friends and all three there current service plans upgraded phones at no additional cost. I will soon also be leaving cricket because of this. I always pay my bill and yet I am stuck with an Iphone 12 yet new customers receive a much higher upgrad…” (1★, v5.1.9, 2026-08-27, US) - Justify or adjust the price: 6 of 221 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“This company is the biggest rip off I’ve ever seen! Everything is a huge deal and you go through 15 barely understandable people to get a problem resolved. On top of that don’t think you can just run in the store to pay your bill… well you can but that’s an extra $5 on top of he…” (1★, v5.1.6, 2026-07-30, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.2.1 | 36 | 2.31★ | 72% |
| 5.2.0 | 8 | 1.62★ | 88% |
| 5.1.9 | 128 | 2.19★ | 72% |
| 5.1.8 | 13 | 2.46★ | 62% |
| 5.1.7 | 39 | 2.38★ | 67% |
| 5.1.6 | 23 | 1.78★ | 83% |
Versions with fewer than 5 reviews in the sample are left out.
Is myCricket your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Cricket Wireless, LLC or Apple.
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FAQ
What do myCricket users complain about most?
In 221 English-language 1–3★ App Store reviews from 2026-07-08 to 2026-10-22, the most-mentioned theme was pricing / subscription (38%) and the most-mentioned issue was “answer support requests” (48 reviews).
How many myCricket App Store reviews are negative?
221 of 300 recent reviews (74%) gave 1–3 stars. Average rating in this sample: 2.13★.