DIRECTV reviews: what App Store users complain about
We read the 300 most recent App Store reviews of DIRECTV: TV & Movie Streaming (by DIRECTV) from 1 storefronts, dated 16 July 2026 to 21 October 2026. Average rating in this sample: 2.75★. All-time App Store rating: 4.6★ from 627k ratings. 185 reviews (62%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 89 | 30% |
| 4★ | 26 | 9% |
| 3★ | 32 | 11% |
| 2★ | 27 | 9% |
| 1★ | 126 | 42% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 79 | 2.75★ | 63% |
| September 2026 | 105 | 2.66★ | 64% |
| August 2026 | 81 | 2.85★ | 57% |
| July 2026 | 35 | 2.80★ | 63% |
What 1–3★ reviews mention
185 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 52 | 28% |
| Bugs | 35 | 19% |
| Feature requests | 14 | 8% |
| Crashes / freezes | 11 | 6% |
| UX / design | 11 | 6% |
| Performance | 10 | 5% |
| Ads | 5 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 18 of 185 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Can’t sign in anymore. Just gives error. Deleted app and reinstalled and still the same. Can’t use the app anymore because it won’t let me login. FIX IT!” (1★, v5.0.132, 2026-09-14, US) - Justify or adjust the price: 15 of 185 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Way too expensive and keeps going up every year with no added value.” (1★, v5.0.132, 2026-09-07, US) - Make trials and renewals transparent: 11 of 185 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Offers free trial for content they don’t actually have and then try to make it hard for you to cancel that trial so that you can pay their high prices” (1★, v5.0.136, 2026-10-04, US) - Fix in-use crashes and freezes: 10 of 185 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Why does it freeze or crash every time I want to move from 1 recorded program to another in my library. It’s very frustrating!! I have to close down the app every time…UGH!” (2★, v5.0.132, 2026-09-30, US) - Speed up loading: 9 of 185 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“This app is complete garbage! It takes FOREVER to load, has non stop problems with cutting out, loading, and the sound just stops working about 3 times an hour. Hope you guys are proud of this hot garbage of an app.” (1★, v5.0.132, 2026-09-27, US) - Ship the most requested feature: 8 of 185 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Hey so if I downloaded an episode of Big Brother, was in the middle of the episode, left the app for a bit, then came back to continue watching, WHY IS THE RECORDING GONE? Oh sorry now I can only watch on demand, restarted at the very beginning, and no ability to fast forward. Ho…” (1★, v5.0.132, 2026-09-10, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.0.138 | 26 | 2.92★ | 62% |
| 5.0.136 | 48 | 2.71★ | 62% |
| 5.0.132 | 176 | 2.72★ | 61% |
| 5.0.130 | 38 | 2.53★ | 68% |
| 5.0.128 | 12 | 3.67★ | 42% |
Versions with fewer than 5 reviews in the sample are left out.
Is DIRECTV your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with DIRECTV or Apple.
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FAQ
What do DIRECTV users complain about most?
In 185 English-language 1–3★ App Store reviews from 2026-07-16 to 2026-10-21, the most-mentioned theme was pricing / subscription (28%) and the most-mentioned issue was “fix login / account access” (18 reviews).
How many DIRECTV App Store reviews are negative?
185 of 300 recent reviews (62%) gave 1–3 stars. Average rating in this sample: 2.75★.