Mint Mobile reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Mint Mobile (by UVNV, Inc.) from 5 storefronts, dated 27 July 2026 to 21 October 2026. Average rating in this sample: 3.53★. All-time App Store rating: 4.7★ from 264k ratings. 119 reviews (40%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 167 | 56% |
| 4★ | 14 | 5% |
| 3★ | 14 | 5% |
| 2★ | 21 | 7% |
| 1★ | 84 | 28% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 96 | 4.10★ | 24% |
| September 2026 | 122 | 3.48★ | 43% |
| August 2026 | 70 | 2.94★ | 54% |
| July 2026 | 12 | 2.92★ | 50% |
What 1–3★ reviews mention
118 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 43 | 36% |
| Pricing / subscription | 31 | 26% |
| Performance | 11 | 9% |
| UX / design | 9 | 8% |
| Feature requests | 7 | 6% |
| Crashes / freezes | 3 | 3% |
| Ads | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 31 of 118 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I AM SO SICK OF THIS FKN APP SIGNING ME OUT EVERY SINGLE TIME I HAVE NEVER NOT HAD TO RESET MY PASSWORD EVERY TIME I WANT TO USE THIS GODLESS APP” (1★, v2.3.54, 2026-10-09, US) - Answer support requests: 30 of 118 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“If you think of the worst customer support you can imagine, and then make it 100 times worse, it would still be better than Mint” (1★, v2.3.51, 2026-08-19, US) - Speed up loading: 11 of 118 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Spotty service ALWAYS LAGS anywhere I go, especially when there’s other people with devices around. The 1st day I got my new number I received AT LEAST 5 spam calls with a “supposedly new number!” How is that possible?? Terrible service SUUUPER SLOW, also they give you a measly a…” (1★, v2.3.53, 2026-09-14, US) - Make trials and renewals transparent: 7 of 118 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“The service its self is not so great the costumer service worse. They were unbelievably rude and when I asked for a refund because they made me wait an hour to tell me I can’t keep my number. Not when I originally asked no they waited an hour. Sending me on some weird goose chase…” (1★, v2.3.54, 2026-10-02, US) - Improve content quality: 7 of 118 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I got a new phone and tried to change the eSIM through the app they never sent a code to my email or phone number but claimed they did when I said I never got it they said is this your email and spelled it wrong when I told them they spelled it wrong they said no they didn’t and…” (1★, v2.3.51, 2026-07-30, US) - Stop data / progress loss: 6 of 118 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I switched to Mint because I wanted an inexpensive phone plan, and now I regret it. I changed my plan to the $15 option recently, but because I apparently didn’t have a payment card on file, my service was suspended. Now I’m being asked to pay an $18.50 “recovery fee” just to res…” (1★, v2.3.52, 2026-09-01, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.3.54 | 99 | 4.06★ | 25% |
| 2.3.53 | 77 | 3.71★ | 36% |
| 2.3.52 | 67 | 3.16★ | 51% |
| 2.3.51 | 57 | 2.79★ | 56% |
Versions with fewer than 5 reviews in the sample are left out.
Is Mint Mobile your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 5 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with UVNV, Inc. or Apple.
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FAQ
What do Mint Mobile users complain about most?
In 118 English-language 1–3★ App Store reviews from 2026-07-27 to 2026-10-21, the most-mentioned theme was bugs (36%) and the most-mentioned issue was “fix login / account access” (31 reviews).
How many Mint Mobile App Store reviews are negative?
119 of 300 recent reviews (40%) gave 1–3 stars. Average rating in this sample: 3.53★.