My Optimum reviews: what App Store users complain about
We read the 300 most recent App Store reviews of My Optimum (by CSC Holdings, Inc.) from 1 storefronts, dated 28 July 2026 to 22 October 2026. Average rating in this sample: 1.51★. All-time App Store rating: 4.3★ from 96k ratings. 271 reviews (90%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 25 | 8% |
| 4★ | 4 | 1% |
| 3★ | 10 | 3% |
| 2★ | 21 | 7% |
| 1★ | 240 | 80% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 78 | 1.63★ | 88% |
| September 2026 | 100 | 1.42★ | 92% |
| August 2026 | 108 | 1.43★ | 92% |
| July 2026 | 14 | 2.14★ | 79% |
What 1–3★ reviews mention
271 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 99 | 37% |
| Bugs | 68 | 25% |
| Performance | 15 | 6% |
| Feature requests | 8 | 3% |
| UX / design | 5 | 2% |
| Crashes / freezes | 3 | 1% |
| Ads | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 38 of 271 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I reported slow internet connection three weeks ago and after 4 conversations it’s still the same problem, slow internet. Each time a service rep was scheduled and each it was cancelled because the spot check on the internet speed was good or they were certain it was my equipment…” (1★, v2.8, 2026-09-15, US) - Fix login / account access: 22 of 271 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“every time I try to login to my account it says that my password or my account ID are incorrect, but I didn’t change my password, how it could be wrong?!” (1★, v2.8, 2026-09-21, US) - Make trials and renewals transparent: 20 of 271 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Trying to get help through the My Optimum Help Chat ruined my day!! I spent 2 hours with them and got absolutely no help! Waste of time. Finally got an appointment for a technician to come to my home. They said that he would be there between 2:00 and 5:00. I told them that I coul…” (1★, v2.7, 2026-09-10, US) - Justify or adjust the price: 15 of 271 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I find it incredible how dishonest this business is. I pay my bills on time every month. When the service price increased I called to see about getting a lower price. All that was offered was a lower price if I added my mobile service. So I switched. When I call to cancel my serv…” (1★, v2.8, 2026-09-16, US) - Speed up loading: 13 of 271 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Changed our cell service over to Optimum based on better bundling with cable. Cell service is slow for pictures and videos. Continually buffering. Will stick with it for the reduced rate period and then search better options.” (2★, v2.6.2, 2026-08-01, US) - Stop data / progress loss: 11 of 271 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Had a great setup with personal wifi extenders, very easy to connect and sync, took a few minutes. Upgraded service through Optimum, sent me their extenders and have been very frustrated ever since. The App roles through the basics, fails to solve it, rinse and repeat over and ov…” (1★, v2.7, 2026-08-22, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.10 | 27 | 1.44★ | 89% |
| 2.9 | 54 | 1.70★ | 89% |
| 2.8 | 66 | 1.45★ | 91% |
| 2.7 | 110 | 1.36★ | 94% |
| 2.6.2 | 43 | 1.77★ | 84% |
Versions with fewer than 5 reviews in the sample are left out.
Is My Optimum your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with CSC Holdings, Inc. or Apple.
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FAQ
What do My Optimum users complain about most?
In 271 English-language 1–3★ App Store reviews from 2026-07-28 to 2026-10-22, the most-mentioned theme was pricing / subscription (37%) and the most-mentioned issue was “answer support requests” (38 reviews).
How many My Optimum App Store reviews are negative?
271 of 300 recent reviews (90%) gave 1–3 stars. Average rating in this sample: 1.51★.