My O2 reviews: what App Store users complain about

We read the 300 most recent App Store reviews of My O2 - UK Offers, Data, Bills (by Telefonica UK Limited) from 1 storefronts, dated 23 April 2026 to 22 October 2026. Average rating in this sample: 1.24★. All-time App Store rating: 4.5★ from 509k ratings. 293 reviews (98%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

293 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Fix login / account access: 153 of 293 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “Keep getting logged out of the app. When I try to log in it takes me to a virgin media/o2 login in page. I click on my email, it slowly loads and then says “sorry you can’t access this page”. So I am now unable to access the app. It’s ridiculous. Since O2 merged with Virgin it ha…” (1★, v26.2.1, 2026-08-01, GB)
2. Fix in-use crashes and freezes: 29 of 293 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
   “I honestly don’t know what is talking O2 so long, update-wise. The interface of this app is not an app at all; it’s effectively a webpage which freezes constantly, crashes consistently and ironically requires wifi to access. This problem with this is that if someone has an issue…” (1★, v26.4.1, 2026-10-14, GB)
3. Answer support requests: 25 of 293 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “Since they have tie up with virgin they made their app very complex. You can’t even go to the interface screen without sign in through gmail . Earlier it was very easy now every time you use they send link and need to enter password then only you can see the app. And their custom…” (1★, v26.1.0, 2026-06-08, GB)
4. Speed up loading: 22 of 293 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
   “The recent redesign of this app is not fit for purpose. It just seems to be a portal to the already awful website. Page loading is painfully slow. I just wanted to see the chart of my monthly data usage, which doesn’t seem to exist anymore. You just get taken to the plan summary…” (1★, v26.1.0, 2026-05-18, GB)
5. Improve content quality: 18 of 293 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
   “I GIVE UP WITH THIS GRAP. going round and round in circles. I used this app to keep an eye on my pay as you go balance but you have made this impossible now. Now o2 teamed up with virgin media i cannot sign in with my details that i have always used that worked. So tried my v…” (1★, v26.1.0, 2026-05-07, GB)
6. Make trials and renewals transparent: 14 of 293 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
   “For a telecoms company you’d expect much better. I’ve spent 10 minutes just trying to view charges on my latest bill. I have been redirected to the website and back to the app 4 times. It’s also failed to connect many times with the circle of doom. I now have to wait for an advis…” (1★, v26.2.1, 2026-07-08, GB)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Telefonica UK Limited or Apple.

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All UK & European apps in this batch · Popular US apps · All app complaint reports

FAQ

What do My O2 users complain about most?

In 293 English-language 1–3★ App Store reviews from 2026-04-23 to 2026-10-22, the most-mentioned theme was bugs (57%) and the most-mentioned issue was “fix login / account access” (153 reviews).

How many My O2 App Store reviews are negative?

293 of 300 recent reviews (98%) gave 1–3 stars. Average rating in this sample: 1.24★.