My Vodafone (UK) reviews: what App Store users complain about

We read the 300 most recent App Store reviews of My Vodafone (UK) (by Vodafone Ltd) from 1 storefronts, dated 7 August 2025 to 22 October 2026. Average rating in this sample: 2.18★. All-time App Store rating: 4.3★ from 856k ratings. 223 reviews (74%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

223 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Fix login / account access: 57 of 223 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “Every night since I’ve downloaded the app when I login the apps under maintenance. EVERY NIGHT, with the amount of maintenance that happens I would expect it to be the perfect app but it’s far from it. I can’t check my allowances at the time I used to with my previous provider. I…” (1★, v10.74, 2025-11-25, GB)
2. Answer support requests: 28 of 223 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “I would not recommend Vodafone to my worst enemy. Never works. They completely miss sell there products. I can’t wait to leave.” (1★, v10.85, 2026-10-12, GB)
3. Fix in-use crashes and freezes: 21 of 223 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
   “I’ve tried calling about connectivity issues ironically both calls dropped! Tried going the website route and what a shambles of a website it was making it impossible to make a complaint and now I bet even this will go ignored or the answer will be some generic thing telling me t…” (1★, v10.84, 2026-09-01, GB)
4. Stop data / progress loss: 17 of 223 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
   “I recently came back to Vodafone from 3 and downloaded the app again on my phone because I had the app before it was on the cloud so instantly downloaded to my phone tried to login to my account but it wouldn’t let me as it doesn’t recognise my account/login details but if I go a…” (1★, v10.70, 2025-08-07, GB)
5. Speed up loading: 15 of 223 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
   “This app needs some serious improvement, it’s slow, laggy, it crashes regularly and currently I can’t even log in, the log in button simply doesn’t work. I’m only a broadband customer so can somewhat deal with it but this alone has stopped me moving mobile service to Vodafone. Gi…” (2★, v10.79, 2026-03-24, GB)
6. Make trials and renewals transparent: 14 of 223 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
   “I recently changed my pay as you go SIM to a contract one and I got an offer for secure net for free for 3 months and I don’t find myself using it at all. So I tried to cancel the subscription but i couldn’t even open the extras tab in MyVodafone app due to error 4300. So I canno…” (1★, v10.73, 2025-11-13, GB)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Vodafone Ltd or Apple.

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FAQ

What do My Vodafone (UK) users complain about most?

In 223 English-language 1–3★ App Store reviews from 2025-08-07 to 2026-10-22, the most-mentioned theme was bugs (42%) and the most-mentioned issue was “fix login / account access” (57 reviews).

How many My Vodafone (UK) App Store reviews are negative?

223 of 300 recent reviews (74%) gave 1–3 stars. Average rating in this sample: 2.18★.