giffgaff reviews: what App Store users complain about
We read the 300 most recent App Store reviews of giffgaff (by giffgaff ltd) from 1 storefronts, dated 31 October 2022 to 22 October 2026. Average rating in this sample: 2.04★. All-time App Store rating: 4.7★ from 103k ratings. 235 reviews (78%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 54 | 18% |
| 4★ | 11 | 4% |
| 3★ | 19 | 6% |
| 2★ | 26 | 9% |
| 1★ | 190 | 63% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| September 2026 | 6 | 1.67★ | 83% |
| August 2026 | 6 | 1.17★ | 100% |
| July 2026 | 6 | 1.83★ | 83% |
| June 2026 | 5 | 2.80★ | 60% |
| March 2026 | 6 | 1.67★ | 83% |
| February 2026 | 8 | 2.00★ | 88% |
What 1–3★ reviews mention
235 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 102 | 43% |
| Pricing / subscription | 53 | 23% |
| Crashes / freezes | 30 | 13% |
| Performance | 19 | 8% |
| Feature requests | 16 | 7% |
| UX / design | 9 | 4% |
| Ads | 4 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 69 of 235 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“It seems ok to use and the agents are polite, if not always accessible. I’m hearing reports that the signal is weak- I don’t know, I just thought it was a poor signal at work. If you’re encountering the password loop, check old email accounts for verification codes. There’s no st…” (2★, v20.16.0, 2026-06-15, GB) - Answer support requests: 32 of 235 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“They don’t have a customer service contact number. I bought a package but didn’t receive anything I was in a hurry I had to make a call so I bought the same package again still received nothing. I messaged customer service through the app no reply.” (1★, v16.6.3, 2025-02-28, GB) - Fix in-use crashes and freezes: 26 of 235 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“App crashes and freezes this has been going on for weeks now the developer commented on my last post to ask if my phone is update everything is updated and my phone is fine the app is broken and they wont fix it” (1★, v14.0.8, 2024-06-27, GB) - Make trials and renewals transparent: 19 of 235 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Was running out of data last month and was charged about £35 unlimited data texts messages but that ran out in one day because Giff gaff said I bought data and not a goody bag so they refused to refund my money. At the time I recall the goody bag option was out of order. Because…” (1★, v11.7.4, 2022-12-23, GB) - Speed up loading: 15 of 235 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Poor data coverage. Slow and unable to do anything without it lagging out or stop working completely.” (1★, v17.46.11, 2025-09-25, GB) - Rethink usage limits: 11 of 235 1–3★ reviews. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“Giff gaff have a MAJOR glitch, if you buy a £25 (always on) it’s meant to slowdown after 80g is used, but instead the data just STOPS working between 8am - 12pm Imagine as Christmas is approaching.. and I rely on my internet that I paid for..and don’t get any notifications to l…” (1★, v15.6.3, 2024-12-21, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 20.96.4 | 8 | 2.00★ | 88% |
| 20.27.0 | 12 | 1.42★ | 92% |
| 20.16.0 | 6 | 2.50★ | 67% |
| 19.0.3 | 5 | 1.00★ | 100% |
| 18.11.0 | 9 | 2.33★ | 78% |
| 18.5.0 | 9 | 1.89★ | 78% |
Versions with fewer than 5 reviews in the sample are left out.
Is giffgaff your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with giffgaff ltd or Apple.
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FAQ
What do giffgaff users complain about most?
In 235 English-language 1–3★ App Store reviews from 2022-10-31 to 2026-10-22, the most-mentioned theme was bugs (43%) and the most-mentioned issue was “fix login / account access” (69 reviews).
How many giffgaff App Store reviews are negative?
235 of 300 recent reviews (78%) gave 1–3 stars. Average rating in this sample: 2.04★.