Tile reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Tile - Find lost keys & phone (by Tile, Inc.) from 10 storefronts, dated 7 July 2026 to 22 October 2026. Average rating in this sample: 3.80★. All-time App Store rating: 4.8★ from 1.0M ratings. 107 reviews (36%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 181 | 60% |
| 4★ | 12 | 4% |
| 3★ | 30 | 10% |
| 2★ | 19 | 6% |
| 1★ | 58 | 19% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 58 | 4.03★ | 29% |
| September 2026 | 80 | 3.70★ | 36% |
| August 2026 | 91 | 3.76★ | 37% |
| July 2026 | 71 | 3.76★ | 38% |
What 1–3★ reviews mention
95 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 20 | 21% |
| Performance | 15 | 16% |
| Pricing / subscription | 13 | 14% |
| UX / design | 7 | 7% |
| Feature requests | 5 | 5% |
| Ads | 5 | 5% |
| Crashes / freezes | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Cut battery / storage use: 12 of 95 1–3★ reviews. What to do: Check background activity, location use and cache size.
“It has become a total battery killer. Otherwise little used phone with all background refresh turned OFF for every app is overheating and draining in 12 hours showing CONSTANT activity on Tile app. Seriously counter productive!” (3★, v2.146.0, 2026-07-07, US) - Fix login / account access: 8 of 95 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Tile sold to Life360. So now you’re required to get the Life360 app and tile is somewhere therein. The life app is needlessly convoluted and wants to be your entire home and life tracker oppose to just a simple item tracker. Life360 is constantly asking you to upgrade and subscri…” (1★, v2.146.0, 2026-10-14, CA) - Answer support requests: 7 of 95 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Just trash can’t reactivate previously deleted tiles even though the account is the same. There is no human help just ai chatbots, even the text support, attempts to connect with a human end up in a loop of them not recognising your email address so you’re stuck with them and the…” (1★, v2.146.0, 2026-09-12, AU) - Fix notifications: 6 of 95 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“When I’m looking for my wallet, it’s usually because I need to leave the house with it right away. When I click on “Find,” I need it to start ringing right then. Instead, I get an Amazon ad that I have to x out and then another screen with a second “Find” button to push. Just rin…” (2★, v2.146.0, 2026-10-06, US) - Stop data / progress loss: 4 of 95 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Trying to download password reset no response 6 x still waiting 2 days gone” (1★, v2.146.0, 2026-07-23, US) - Reduce ad frequency and length: 4 of 95 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“They sell your location data to advertisers. Gross.” (1★, v2.146.0, 2026-10-04, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.146.0 | 300 | 3.80★ | 36% |
Versions with fewer than 5 reviews in the sample are left out.
Is Tile your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 10 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Tile, Inc. or Apple.
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FAQ
What do Tile users complain about most?
In 95 English-language 1–3★ App Store reviews from 2026-07-07 to 2026-10-22, the most-mentioned theme was bugs (21%) and the most-mentioned issue was “cut battery / storage use” (12 reviews).
How many Tile App Store reviews are negative?
107 of 300 recent reviews (36%) gave 1–3 stars. Average rating in this sample: 3.80★.