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United Airlines vs Southwest: which app has fewer problems?
We compared 300 recent App Store reviews of United Airlines and 300 recent App Store reviews of Southwest, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Southwest has the fewest complaints overall: 45% of its recent reviews contain a complaint, vs 60% for United Airlines.
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Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| United Airlines | 4.8★ | 8.4M | 2.62★ | 300 | 60% | 2025-07-17 – 2026-10-22 (463 d) |
| Southwest | 4.8★ | 7.3M | 2.98★ | 300 | 45% | 2026-10-01 – 2026-10-22 (22 d) |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | United Airlines | Southwest |
|---|---|---|
| Bugs | 40% (121) | 27% (81) |
| Crashes / freezes | 4% (11) | 2% (5) |
| Performance | 8% (25) | 3% (10) |
| UX / design | 23% (68) | 13% (38) |
| Pricing / subscription | 22% (65) | 14% (43) |
| Ads | 1% (2) | 0% (1) |
| Feature requests | 31% (93) | 18% (55) |
Verdict: which one has fewer problems?
Across the latest 600 App Store reviews we collected, Southwest has the lowest share of reviews with a complaint (45%) and United Airlines the highest (60%). The biggest single difference is in bug complaints: 40% of United Airlines reviews mention them, vs 27% for Southwest. Each app's own biggest complaint theme: United Airlines, bugs (121 reviews); Southwest, bugs (81 reviews). Average star rating in the samples ranges from 2.62★ (United Airlines) to 2.98★ (Southwest). Time span of each sample: United Airlines 463 days (2025-07-17 to 2026-10-22); Southwest 22 days (2026-10-01 to 2026-10-22). Because Southwest's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.
- Fewer bug problems: Southwest, 27% of its reviews vs 40% for United Airlines.
- Crash and freeze complaints: roughly tied (United Airlines 4%, Southwest 2% of reviews).
- Fewer performance (slowness, battery, storage) problems: Southwest, 3% of its reviews vs 8% for United Airlines.
- Fewer UX / design problems: Southwest, 13% of its reviews vs 23% for United Airlines.
- Fewer pricing and subscription problems: Southwest, 14% of its reviews vs 22% for United Airlines.
- Ad complaints: roughly tied (United Airlines 1%, Southwest 0% of reviews).
- Fewest feature requests: Southwest, 18% of its reviews vs 31% for United Airlines.
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
United Airlines
- Simplify navigation (27 reviews, severity 2.1/3)
- Fix login / account access (21 reviews, severity 2.3/3)
- Justify or adjust the price (18 reviews, severity 1.7/3)
Biggest theme: bugs. Free PDF
FAQ
Which has fewer problems overall: United Airlines or Southwest?
In the most recent App Store reviews we analysed, Southwest had the lowest share of reviews with a complaint (45% of 300) and United Airlines the highest (60% of 300). United Airlines: 181 of 300; Southwest: 135 of 300.
Which has fewer bug complaints: United Airlines or Southwest?
Southwest. United Airlines: 121 of 300 recent reviews (40%); Southwest: 81 of 300 recent reviews (27%).
Which has fewer crash and freeze complaints: United Airlines or Southwest?
In our samples they are roughly tied: United Airlines: 11 of 300 recent reviews (4%); Southwest: 5 of 300 recent reviews (2%).
Which has fewer pricing and subscription complaints: United Airlines or Southwest?
Southwest. United Airlines: 65 of 300 recent reviews (22%); Southwest: 43 of 300 recent reviews (14%).
Which has fewer ad complaints: United Airlines or Southwest?
In our samples they are roughly tied: United Airlines: 2 of 300 recent reviews (1%); Southwest: 1 of 300 recent reviews (0%).
Which is rated higher on the App Store: United Airlines or Southwest?
All-time US App Store ratings: United Airlines 4.8★ from 8.4M ratings; Southwest 4.8★ from 7.3M ratings. Southwest is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
How recent is this United Airlines vs Southwest data?
Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): United Airlines: 300 reviews over 463 days (2025-07-17 to 2026-10-22); Southwest: 300 reviews over 22 days (2026-10-01 to 2026-10-22). It is a snapshot of current problems, not all-time quality.
What is the most common complaint about United Airlines and Southwest?
United Airlines: bugs (121 of 300 reviews), top-ranked fix: “simplify navigation”; Southwest: bugs (81 of 300 reviews), top-ranked fix: “fix login / account access”.
Full reports
- United Airlines reviews: top complaints and what users want fixed
- Southwest reviews: top complaints and what users want fixed
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