Ticketmaster reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Ticketmaster－Buy, Sell Tickets (by Ticketmaster L.L.C) from 10 storefronts, dated 28 September 2026 to 22 October 2026. Average rating in this sample: 2.23★. All-time App Store rating: 4.8★ from 4.2M ratings. 220 reviews (73%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 76 | 25% |
| 4★ | 4 | 1% |
| 3★ | 16 | 5% |
| 2★ | 22 | 7% |
| 1★ | 182 | 61% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 267 | 2.22★ | 74% |
| September 2026 | 33 | 2.36★ | 70% |
What 1–3★ reviews mention
197 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 57 | 29% |
| Bugs | 49 | 25% |
| UX / design | 28 | 14% |
| Feature requests | 16 | 8% |
| Performance | 7 | 4% |
| Crashes / freezes | 5 | 3% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 29 of 197 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The auth.ticketmaster.com page to login when I press "Sign In" does not work. I can sign in perfectly fine on my computer though. If "your phone is your ticket" then how are we supposed to get into the event if we can’t even log into the app? I’ve deleted and redownloaded the app…” (1★, v302.0, 2026-10-01, CA) - Answer support requests: 21 of 197 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“After trying to charge my credit card 15 times, contacting Visa, entering the information over and over again, and having Visa clear the blockage, I finally had to pay using PayPal. This was not an issue with my credit card, but an issue with Ticketmaster. Nothing frustrates a…” (1★, v302.0, 2026-10-04, US) - Make trials and renewals transparent: 11 of 197 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Three different times today bought 2 tickets so a total of 6 tickets and still don’t have actual tickets all 3 sets of tickets were refunded by ticket master after I paid so now have to wait 7-10 days to get the money back and they have zero solution…only advice is to wait the 7-…” (1★, v302.0, 2026-10-07, CA) - Ship the most requested feature: 9 of 197 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Recent update removed the ability to filter by genre and made finding everything harder.” (1★, v302.0, 2026-10-02, US) - Justify or adjust the price: 8 of 197 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I tried three times to buy tickets to a concert before having success. Each page took an age to load. I had to go back to the ticket selection page multiple times and the tickets I’d already chosen were unavailable. Ticketmaster has one job and they suck at it. Expensively.” (1★, v303.0, 2026-10-16, US) - Speed up loading: 6 of 197 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“I tried changing my name on my Ticketmaster account but the blue button keeps loading and I need to change my name to match my ids and I try calling to get help but they weren’t able to help me they said I’ll sill be able to access my tickets and go the concert but I won’t be abl…” (1★, v303.0, 2026-10-18, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 303.0 | 124 | 2.27★ | 73% |
| 302.0 | 173 | 2.23★ | 73% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-09-28 – 2026-10-22 | 2026-10-08 – 2026-10-23 |
| Avg stars in sample | 2.23★ | 2.42★ |
| 1–3★ share | 73% | 67% |
Is Ticketmaster your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 10 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Ticketmaster L.L.C or Apple.
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FAQ
What do Ticketmaster users complain about most?
In 197 English-language 1–3★ App Store reviews from 2026-09-28 to 2026-10-22, the most-mentioned theme was pricing / subscription (29%) and the most-mentioned issue was “fix login / account access” (29 reviews).
How many Ticketmaster App Store reviews are negative?
220 of 300 recent reviews (73%) gave 1–3 stars. Average rating in this sample: 2.23★.