Citi Mobile reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Citi Mobile® (by Citibank, N.A.) from 1 storefronts, dated 21 August 2026 to 22 October 2026. Average rating in this sample: 2.95★. All-time App Store rating: 4.9★ from 4.1M ratings. 165 reviews (55%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 116 | 39% |
| 4★ | 19 | 6% |
| 3★ | 23 | 8% |
| 2★ | 19 | 6% |
| 1★ | 123 | 41% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 84 | 3.04★ | 54% |
| September 2026 | 158 | 2.88★ | 58% |
| August 2026 | 58 | 3.03★ | 50% |
What 1–3★ reviews mention
165 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 65 | 39% |
| Pricing / subscription | 30 | 18% |
| Ads | 22 | 13% |
| UX / design | 10 | 6% |
| Feature requests | 9 | 5% |
| Crashes / freezes | 8 | 5% |
| Performance | 7 | 4% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 55 of 165 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“1. Can no longer paste my password into the password field. 2. Transfers outside of account require 6 digit PIN. But you can only have one 6 digit PIN per device. So if you have multiple login ids (personal, trusts, llc) you have to un-enroll from one account and re-enroll i…” (1★, v9.99.0, 2026-09-25, US) - Answer support requests: 27 of 165 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“So I get my card and then it is immediately locked. And I call the number like they say and they say I have to wait for a letter in the mail. Because apparently there are other ways to verify who I am other than sending a letter to a random physical address. This is 2026 and this…” (1★, v9.99.0, 2026-10-22, US) - Reduce ad frequency and length: 22 of 165 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“I opened my citi app this morning to see a skincare advertisement directly on my home page. I just want to look at my transactions. Isn’t it enough that you are already making money off me Citi? Why are you putting ads on a banking app. This is just gross” (1★, v9.98.0, 2026-09-17, US) - Stop data / progress loss: 8 of 165 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Every time you go on it, it needs an update which in turn shuts off your face recognition and then you have to search for your password only for the new app to tell you it isn’t correct. Then you say forgot password figuring you’ll just change it quickly. Nope, you need to enter…” (1★, v9.99.0, 2026-10-05, US) - Fix in-use crashes and freezes: 7 of 165 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I hsve had tge Citi card for several years. The ONLY times they have declined a purchase was when i was traveling internationally and left the app at home (other phone). Every time they declined my card for uber to/from hotel and hospital - tge times when i REALLY needed it. T…” (1★, v9.99.0, 2026-10-15, US) - Make trials and renewals transparent: 7 of 165 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I have had problems with them charging me fees for an inactive account for 3 years. Then they charge late fees on the additional fee charges. I have called a dozen times and they make you wait for 30-60 minutes just to speak with someone who doesn’t speak your language, and doesn…” (1★, v9.98.0, 2026-09-15, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 9.99.0 | 107 | 3.23★ | 48% |
| 9.98.0 | 162 | 2.75★ | 60% |
| 9.97.1 | 31 | 3.03★ | 52% |
Versions with fewer than 5 reviews in the sample are left out.
Is Citi Mobile your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Citibank, N.A. or Apple.
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FAQ
What do Citi Mobile users complain about most?
In 165 English-language 1–3★ App Store reviews from 2026-08-21 to 2026-10-22, the most-mentioned theme was bugs (39%) and the most-mentioned issue was “fix login / account access” (55 reviews).
How many Citi Mobile App Store reviews are negative?
165 of 300 recent reviews (55%) gave 1–3 stars. Average rating in this sample: 2.95★.