Hilton Honors reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Hilton Honors: Book Hotels (by Hilton Worldwide Holdings Inc.) from 9 storefronts, dated 29 September 2026 to 22 October 2026. Average rating in this sample: 3.91★. All-time App Store rating: 4.9★ from 3.4M ratings. 89 reviews (30%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 204 | 68% |
| 4★ | 7 | 2% |
| 3★ | 10 | 3% |
| 2★ | 16 | 5% |
| 1★ | 63 | 21% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 283 | 3.89★ | 30% |
| September 2026 | 17 | 4.29★ | 18% |
What 1–3★ reviews mention
83 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 27 | 33% |
| Pricing / subscription | 17 | 20% |
| UX / design | 6 | 7% |
| Crashes / freezes | 5 | 6% |
| Feature requests | 5 | 6% |
| Performance | 4 | 5% |
| Ads | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 6 of 83 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I attempted to create an account only to have it say “an error has occurred”. Never specified the error. I figured it was possible I already had an account so I filed out the forgot password page and actually got a password reset link, so I figured that must have been the error.…” (1★, v2026.9.29, 2026-10-08, US) - Answer support requests: 6 of 83 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I booked a room and the date auto populated for 3 weeks from now instead of tonight (which I entered into the search parameters). After receiving a confirmation for the wrong night, I immediately contact customer support, but was told I could not modify the reservation.” (1★, v2026.9.29, 2026-10-09, US) - Improve content quality: 6 of 83 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I booked two rooms for tomorrow and supposed to be two Kings. When i went to reserve rooms side by side. One room changed to a queen. Mind you, on the app to reserve. It SHOWS TWO KINGS AVAILABLE SIDE BY SIDE. I call to get this changed and they claimed there isnt two available a…” (1★, v2026.10.6, 2026-10-16, US) - Fix in-use crashes and freezes: 5 of 83 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I have my preferences set four rooms on a high floor and it always puts me on the first floor. I always have to make sure to check in as soon as it’s available on the app otherwise I am put on the first floor, even if there are plenty of rooms left on higher floors. I am a diamon…” (1★, v2026.10.13, 2026-10-21, US) - Fix features broken by the latest update: 4 of 83 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“App constantly says “that was unexpected- try again” and still won’t work despite multiple reinstalls. Prior versions were great. Please fix these bugs.” (1★, v2026.9.29, 2026-10-09, US) - Ship the most requested feature: 4 of 83 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Are you planning on ever adding a sort function and currency function in the app? I hate looking at hotels in other counties to see the room rate in the local currency and I have no idea how much that is in my currency. Marriott has this, why can’t Hilton? You can only do this o…” (1★, v2026.10.13, 2026-10-20, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2026.10.13 | 41 | 3.88★ | 29% |
| 2026.10.6 | 84 | 3.93★ | 31% |
| 2026.9.29 | 93 | 3.66★ | 35% |
| 2026.9.22 | 80 | 4.22★ | 21% |
Versions with fewer than 5 reviews in the sample are left out.
Is Hilton Honors your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 9 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Hilton Worldwide Holdings Inc. or Apple.
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FAQ
What do Hilton Honors users complain about most?
In 83 English-language 1–3★ App Store reviews from 2026-09-29 to 2026-10-22, the most-mentioned theme was bugs (33%) and the most-mentioned issue was “fix login / account access” (6 reviews).
How many Hilton Honors App Store reviews are negative?
89 of 300 recent reviews (30%) gave 1–3 stars. Average rating in this sample: 3.91★.