Ring reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Ring - Always Home (by Bot Home Automation, INC) from 11 storefronts, dated 1 October 2026 to 22 October 2026. Average rating in this sample: 2.34★. All-time App Store rating: 4.7★ from 1.9M ratings. 220 reviews (73%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 70 | 23% |
| 4★ | 10 | 3% |
| 3★ | 30 | 10% |
| 2★ | 31 | 10% |
| 1★ | 159 | 53% |
What 1–3★ reviews mention
201 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 73 | 36% |
| Pricing / subscription | 48 | 24% |
| Performance | 37 | 18% |
| Crashes / freezes | 36 | 18% |
| Feature requests | 17 | 8% |
| UX / design | 9 | 4% |
| Ads | 3 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix in-use crashes and freezes: 36 of 201 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“This latest update doesn't allow me to scroll back and watch videos. It will let me see the 2-3 most recent, then gets frozen on a still shot of a video, then all the rest of the previous videos will show that frozen shot but play the audio of the video that SHOULD be playing. So…” (1★, v5.114.0, 2026-10-04, US) - Speed up loading: 24 of 201 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Latest update: Viewing previous videos are slow, sometimes even frozen. I have to go to calendar to view because preview is slow and not loading. Ai says one thing but nobody there in preview. Every thing works fine until this update. lol guess another update needed” (1★, v5.114.0, 2026-10-04, US) - Fix features broken by the latest update: 19 of 201 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“app is junk, stopped working after last update. been 5 days still not working. rebooted, signed out, deleted, and reinstalled. quality of products have gone down hill” (1★, v5.115.0, 2026-10-21, US) - Fix notifications: 16 of 201 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“My ring camera use to let me know if someone came into view now notification only no video I don’t want AI on my system at all I go to my garage and the camera say someone in there taking trash out, I will not give Amazon my permission for it’s AI to view my image or images at al…” (1★, v5.114.1, 2026-10-13, US) - Answer support requests: 15 of 201 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“This new update is ridiculous, I’ve lost all features and nothing works. I’m honestly over the price you charge for a sub-par service. Have been a PAYING user for over 2 years now and I’ve emailed support TWICE because the cameras are showing less of the area they have been pre…” (1★, v5.114.1, 2026-10-08, AU) - Make trials and renewals transparent: 11 of 201 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“We made a mistake picking both the AI Pro with the Multi Plan. When trying to cancel the AI plan with customer support, the NON - US customer support did not understand. They were going to cancel the AI but charge me again for the multi plan. Ring needs to get a US based cust…” (1★, v5.114.0, 2026-10-07, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.115.0 | 93 | 2.60★ | 69% |
| 5.114.1 | 95 | 2.37★ | 71% |
| 5.114.0 | 111 | 2.09★ | 79% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-01 – 2026-10-22 | 2026-10-12 – 2026-10-23 |
| Avg stars in sample | 2.34★ | 3.36★ |
| 1–3★ share | 73% | 44% |
Is Ring your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 11 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Bot Home Automation, INC or Apple.
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FAQ
What do Ring users complain about most?
In 201 English-language 1–3★ App Store reviews from 2026-10-01 to 2026-10-22, the most-mentioned theme was bugs (36%) and the most-mentioned issue was “fix in-use crashes and freezes” (36 reviews).
How many Ring App Store reviews are negative?
220 of 300 recent reviews (73%) gave 1–3 stars. Average rating in this sample: 2.34★.