Fandango reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Fandango - Get Movie Tickets (by Fandango) from 1 storefronts, dated 22 July 2026 to 20 October 2026. Average rating in this sample: 2.76★. All-time App Store rating: 4.9★ from 2.4M ratings. 185 reviews (62%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 101 | 34% |
| 4★ | 14 | 5% |
| 3★ | 27 | 9% |
| 2★ | 27 | 9% |
| 1★ | 131 | 44% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 40 | 2.48★ | 70% |
| September 2026 | 74 | 2.66★ | 65% |
| August 2026 | 136 | 2.79★ | 60% |
| July 2026 | 50 | 3.02★ | 56% |
What 1–3★ reviews mention
185 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 83 | 45% |
| Bugs | 38 | 21% |
| Ads | 16 | 9% |
| UX / design | 11 | 6% |
| Feature requests | 5 | 3% |
| Crashes / freezes | 3 | 2% |
| Performance | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Make trials and renewals transparent: 31 of 185 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“So I ordered tickets to a movie. I accidentally used my credit card instead of my gift card. So I tried to cancel the order access reorder with the gift card. They would let me cancel but not refund the convenience fee. Which is too high to begin with. I’ll never use Fandango ag…” (1★, v17.4.1, 2026-08-14, US) - Reduce ad frequency and length: 14 of 185 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Can’t do anything without clicking through a dozen advertisements. I get that you need to make money, but holy cow, there are SO MANY ADVERTISEMENTS” (2★, v17.5, 2026-09-27, US) - Answer support requests: 14 of 185 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I saw a movie on a Thursday and never received my award points for the movie. It’s now been almost 5 days since the movie and they I haven’t received the award points and have gotten the runaround from customer service and now then the claimed I did receive the pony’s. (I didn’t)…” (1★, v17.5, 2026-09-28, US) - Justify or adjust the price: 12 of 185 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“$19 a ticket is too much already. Then I have to pay a $2.14 convenience fee on top of the inflated ticket price. And then you shameless predators go ahead and automatically select to round my total UP to the nearest dollar for charity. Don’t volunteer to spend my money for me.…” (1★, v17.4.1, 2026-07-28, US) - Fix login / account access: 10 of 185 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Wouldn’t let me login after changing my password multiple times and also didn’t let me make an account.” (1★, v17.4.1, 2026-08-18, US) - Simplify navigation: 7 of 185 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Too many times now I have found that my tickets were either on the wrong date or at the wrong theater. It's too hard to use this interface and get it right. Canceling and deleting the app and will find some other way to do this that doesn't screw me over.” (1★, v17.6, 2026-10-16, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 17.6 | 17 | 2.59★ | 71% |
| 17.5 | 133 | 2.70★ | 63% |
| 17.4.1 | 149 | 2.84★ | 59% |
Versions with fewer than 5 reviews in the sample are left out.
Is Fandango your app?
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Fandango or Apple.
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FAQ
What do Fandango users complain about most?
In 185 English-language 1–3★ App Store reviews from 2026-07-22 to 2026-10-20, the most-mentioned theme was pricing / subscription (45%) and the most-mentioned issue was “make trials and renewals transparent” (31 reviews).
How many Fandango App Store reviews are negative?
185 of 300 recent reviews (62%) gave 1–3 stars. Average rating in this sample: 2.76★.