Ticketmaster on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of Ticketmaster－Buy, Sell Tickets (by Ticketmaster L.L.C.) from 6 store locales, dated 8 October 2026 to 23 October 2026. Average rating in this sample: 2.42★. All-time Google Play rating: 2.5★ from 205k ratings. 202 reviews (67%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 82 | 27% |
| 4★ | 16 | 5% |
| 3★ | 14 | 5% |
| 2★ | 22 | 7% |
| 1★ | 166 | 55% |
What 1–3★ reviews mention
160 English-language 1–3★ reviews in the sample (US storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 58 | 36% |
| Pricing / subscription | 26 | 16% |
| Crashes / freezes | 13 | 8% |
| Feature requests | 11 | 7% |
| Performance | 11 | 7% |
| UX / design | 6 | 4% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 43 of 160 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Literally the most useless app on the planet, I order two tickets to see Garth Brooks, simple enough, except, oh no I need to type in my password? simple enough, but....oh in order to verify it's me now I need to reset my password? simple enough....oh...oh but now there's an erro…” (1★, v303.1, 2026-10-20, US) - Fix in-use crashes and freezes: 12 of 160 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I hate so much that I have to use this bad app if I want to go to concerts, and that you can't see your tickets on the web or take a screenshot or even print out the ticket like I used to. It logs me out if I even think about looking at any other apps, and only sometimes lets me…” (1★, v303.1, 2026-10-09, US) - Speed up loading: 9 of 160 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“a bunch of liers. I was asking for my ticket refund for the cancelled concert which i purchased online and use my own card. They claim that they cant help me regarding the refund because i got the ticket from other direct client fan. That i need to contact that person. They just…” (1★, v303.1, 2026-10-19, US) - Answer support requests: 7 of 160 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“WARNING: Ticketmaster is absolutely a con artist business. BUY TICKETS ELSEWHERE!!! They made me change my password since it doesn't meet the new requirements, and now my tickets have dissappeared. Talked with customer service and he sent a e-mail to my old address. Since I could…” (1★, v303.1, 2026-10-16, US) - Ship the most requested feature: 6 of 160 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“the app has become pretty annoying. since the latest update... you can no longer zoom in to select your seats or change the view to select your seat. nobody wants to just blindly pick somewhere to sit in a section. we want to be able to select specific seats for a reason. I have…” (1★, v?, 2026-10-13, US) - Make trials and renewals transparent: 4 of 160 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“MAJOR FRAUD ALERT Ticketmaster allowed a hacker to buy $400 worth of tickets on my account and refused to refund or reverse the charges and said that their hands were tied with the situation despite there being clear fraud. The customer's support doesnt speak clear English and th…” (1★, v303.1, 2026-10-12, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 304.0 | 18 | 2.17★ | 78% |
| 303.1 | 209 | 2.62★ | 62% |
| 302.1 | 11 | 2.64★ | 64% |
| 273.4 | 9 | 1.89★ | 78% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-09-28 – 2026-10-22 | 2026-10-08 – 2026-10-23 |
| Avg stars in sample | 2.23★ | 2.42★ |
| 1–3★ share | 73% | 67% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest first, up to 10 store locales merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Ticketmaster L.L.C. or Google.
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FAQ
What do Ticketmaster users complain about most?
In 160 English-language 1–3★ Google Play reviews from 2026-10-08 to 2026-10-23, the most-mentioned theme was bugs (36%) and the most-mentioned issue was “fix login / account access” (43 reviews).
How many Ticketmaster Google Play reviews are negative?
202 of 300 recent reviews (67%) gave 1–3 stars. Average rating in this sample: 2.42★.